S
seattlesatelliter
Guest
Just wanted to let those here in the ch. 9 coverage area that we began
receiving 9-4 HD PBS last Wed. after sereral months without. Those of
you who might have read my previous posts know that we'd received 9-5
HD on 9-2 after 5 PM but around the time of the 6.20 software download
we lost HD on ch. 9.
Due to Wilt passing on the problem to Peter at VOOM headquarters,
visits from an installer and work on the part of Moto engineers we now
have HD from ch. 9 on 9-4 instead of 9-5 (where it resided on our
Samsung STB). I don't know specifically what was done but the Moto
engineers remapped the HD feed on ch. 9 to 9-4 where we now get the
picture. PG remains on 9-5 but we can handle that. I do know that
the engineers at ch. 9 were contacted to help pin down the problem.
Bottom line--VOOM will followup and fix problems. Be persistent, firm
and have a sense of humor when dealing with them. (OK, I admit I lost
it once when talking to a CSR and she started going through the "is
your STB hooked up to the antenna", etc. routine).
Now if we can just get more independent dealers selling VOOM to the
public and a bunch of well placed ads on our local OTA and cable
channels VOOM will keep us entertained for years to come.
Watching HDTV under clear Seattle skies, Gill
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receiving 9-4 HD PBS last Wed. after sereral months without. Those of
you who might have read my previous posts know that we'd received 9-5
HD on 9-2 after 5 PM but around the time of the 6.20 software download
we lost HD on ch. 9.
Due to Wilt passing on the problem to Peter at VOOM headquarters,
visits from an installer and work on the part of Moto engineers we now
have HD from ch. 9 on 9-4 instead of 9-5 (where it resided on our
Samsung STB). I don't know specifically what was done but the Moto
engineers remapped the HD feed on ch. 9 to 9-4 where we now get the
picture. PG remains on 9-5 but we can handle that. I do know that
the engineers at ch. 9 were contacted to help pin down the problem.
Bottom line--VOOM will followup and fix problems. Be persistent, firm
and have a sense of humor when dealing with them. (OK, I admit I lost
it once when talking to a CSR and she started going through the "is
your STB hooked up to the antenna", etc. routine).
Now if we can just get more independent dealers selling VOOM to the
public and a bunch of well placed ads on our local OTA and cable
channels VOOM will keep us entertained for years to come.
Watching HDTV under clear Seattle skies, Gill
------------------------ Yahoo! Groups Sponsor --------------------~-->
Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar.
Now with Pop-Up Blocker. Get it for free!
http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
