S
seattlesatelliter
Guest
" The saga continues!
As of 12-7 Installs, Inc. had promised on THREE separate dates to
upgrade our OTA antenna to a 24". (See above post.) On the 10th after
numerous emails and phone calls I got Chris at Installs, Inc. home
office to promise another attempt on 12-14 (yes, on the 7th we were
told the 13th but....) with another antenna to be shipped to arrive on
Monday.
Got the name and number of the local installer (someone we had never
dealt with before) as well. He called Sat. evening about the
"installation" and I told him it was for an upgraded satellite antenna
which he then questioned the need for. Asked if we had a 2 story
house. Told him that we did. Then he asked if we had a ladder for the
roof and I told him not at this time. He told me he would have to rent
a truck for the Tues. service call as his was in the shop. Not
sounding to good here but he did promise to call us Mon. evening one
way or the other to let us know if the antenna arrived.
Got home about 7:30 PM this evening the 13th and called Installs
Dispatch (got "dropped" again on my first call), found out that the
computer told him the antenna was to be delivered on the 9th and I
told him it wasn't supposed to be sent until the 10th. Obviously, his
computer was referring to the THIRD attempt. He called the "installer"
and said no one was in the office. This is likely the guy who was
supposed to get the antenna the first THREE times.
So, I called the new installer. He said that the antenna had had not
been delivered and he had tried to call us. Well we know someone was
by the phone from 2 PM on and we do have an answering machine. I'm
becoming very skeptical in my old age.
In the process of sending a lenghty email to someone in VOOM's home
office I turned on VOOM to tell them about our experience since
pulling the phone line Sat. afternoon. So far we have not had any more
lockups, grey screens or scrambled channels. This seems to be "working".
However, did find we had lost our OTAs 7-1 (signal-0) and 33-1 (signal
57-81). Yesterday we had some wind gusts to 40 mph. Maybe misaligned
the OTA antenna. Sat signal was 79-81 in light to moderate (that's
very light to light for most of you in the US) rain. Maybe the sat
antenna got moved? Separate poles. You know as a teen I helped my dad
put up one of those 5' jobs to get the then distant TV stations. We
never had a problem.
So that's about it guys and gals. Have no idea if we will ever get an
upgraded antenna. And as far as another service call to tweak the
antennas--sure would be nice to coordinate that with the upgraded
antenna but do you really think there is any hope that VOOM/Installs
could ever do that?
Still watching HDTV under rainy Seattle skies, Gill"
P.S.: Should have posted in the satguys' posting that (just in case
you haven't been counting) this was the FOURTH attempt at the upgrade!
Yep, still raining in Seattle and still watching HDTV, Gill
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As of 12-7 Installs, Inc. had promised on THREE separate dates to
upgrade our OTA antenna to a 24". (See above post.) On the 10th after
numerous emails and phone calls I got Chris at Installs, Inc. home
office to promise another attempt on 12-14 (yes, on the 7th we were
told the 13th but....) with another antenna to be shipped to arrive on
Monday.
Got the name and number of the local installer (someone we had never
dealt with before) as well. He called Sat. evening about the
"installation" and I told him it was for an upgraded satellite antenna
which he then questioned the need for. Asked if we had a 2 story
house. Told him that we did. Then he asked if we had a ladder for the
roof and I told him not at this time. He told me he would have to rent
a truck for the Tues. service call as his was in the shop. Not
sounding to good here but he did promise to call us Mon. evening one
way or the other to let us know if the antenna arrived.
Got home about 7:30 PM this evening the 13th and called Installs
Dispatch (got "dropped" again on my first call), found out that the
computer told him the antenna was to be delivered on the 9th and I
told him it wasn't supposed to be sent until the 10th. Obviously, his
computer was referring to the THIRD attempt. He called the "installer"
and said no one was in the office. This is likely the guy who was
supposed to get the antenna the first THREE times.
So, I called the new installer. He said that the antenna had had not
been delivered and he had tried to call us. Well we know someone was
by the phone from 2 PM on and we do have an answering machine. I'm
becoming very skeptical in my old age.
In the process of sending a lenghty email to someone in VOOM's home
office I turned on VOOM to tell them about our experience since
pulling the phone line Sat. afternoon. So far we have not had any more
lockups, grey screens or scrambled channels. This seems to be "working".
However, did find we had lost our OTAs 7-1 (signal-0) and 33-1 (signal
57-81). Yesterday we had some wind gusts to 40 mph. Maybe misaligned
the OTA antenna. Sat signal was 79-81 in light to moderate (that's
very light to light for most of you in the US) rain. Maybe the sat
antenna got moved? Separate poles. You know as a teen I helped my dad
put up one of those 5' jobs to get the then distant TV stations. We
never had a problem.
So that's about it guys and gals. Have no idea if we will ever get an
upgraded antenna. And as far as another service call to tweak the
antennas--sure would be nice to coordinate that with the upgraded
antenna but do you really think there is any hope that VOOM/Installs
could ever do that?
Still watching HDTV under rainy Seattle skies, Gill"
P.S.: Should have posted in the satguys' posting that (just in case
you haven't been counting) this was the FOURTH attempt at the upgrade!
Yep, still raining in Seattle and still watching HDTV, Gill
------------------------ Yahoo! Groups Sponsor --------------------~-->
$4.98 domain names from Yahoo!. Register anything.
http://us.click.yahoo.com/Q7_YsB/neXJAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
