Voomless for 6 weeks

[sdire]

Voom installed 6 weeks ago. Worked great!Receiver died at 3 days old. Voom has scheduled a service call 3 times. Each time was a no show no call.
Voom says they can't issue a refund or credit for any service outage without the "technician" verifying the outage. I tried to talk with a CSR supervisor but they were not available. They have not returned my calls. The second bill for service has arrived today. Pretty tough situation with no way out. Kind of a Catch 22.
Not paying bill. Hope they pickup their broken stuff soon.
Any one have an inside contact?

 

[TYORK]

are you wanting new receivers or to cancel

 

[TYORK]

couple more question have you tried rebooting you boxes? Where are you located?

 

[sdire]

I wanted a replacement receiver but it seems impossible to get one. I have tried both soft and hard boots. I have left it unplugged overnight. It is stuck in a constant reboot on its own every 1-2 minutes. I live in the western suburbs 20 miles west of Chicago,

 

[TYORK]

I wanted a replacement receiver but it seems impossible to get one. I have tried both soft and hard boots. I have left it unplugged overnight. It is stuck in a constant reboot on its own every 1-2 minutes. I live in the western suburbs 20 miles west of Chicago,

Send me you name and phone number to tyork37@msn.com and i will get ahold of you field manager to get you taking care of.

tyork