I think it's obvious E* doesn't care AND you're not a beta tester. You're using the release product, not a beta product, even though it might be acting like a beta product. That's E*.
I really don't see how anyone that reads these forums regularly can complain if there are problems with the 811 (or any E* receiver). E* has shown a history of releasing products before they're "ready for primetime".
If you weren't aware of E* track record, you should call E* and complain -- LOUDLY. Make them take it back, fully refunded.