Sounds like he's using USALS and his coordinates are entered wrong. (Unless it really is out of range -- my S9 wouldn't go to 15W from 76W, for example, but later receivers have mostly expanded the range.)
Also make sure the east/west and north/south is correct on the lat/long settings for Usals. If they're not right, it'll cause that. What motor are you using?
not able to send pictures. i have checked all settings all ok have changed out every thing ck ok with fortec star checks out ok instaled receiver on friday saturday worked good. sunday would only stay on 83 which is my south sat will do one channel after a resetany sat movement from there will say OUT OF RANGE maby this will help