Again nothing in life is perfect. I'm sure Direct customers have issues with their service too. We are happy with the equipment, the picture on our TV's and with the service we have had.
What he said:up
I've been with Dish for 14 months and I'm pleased with it, and more importantly, my WIFE is pleased with it. I have a 722K which I just love. I have the HD200 pack with Platinum and that's plenty for us. I am thinking of getting Nexflix soon, only because PPV & VOD is rather costly compare to Netflix.
One thing I will say is both my HD & SD channels look GREAT...way better then what I had with cable, and there's no comparison between the VIP722k and the POC Insight provided.
Best of luck to you!