Everything is GREAT, until problems come up.
I have had Dish since around 1997 got a 722k sometime around when they came out. It finally died 2 weeks ago and instead of exchanging it got a Hopper with Sling and a Joey set up next day, on a Sunday (!). Two days after setting it up I pushed the DVR button and got some sort of network error message and all that had been recorded was missing. I rebooted and all was fine. This morning the tv came on and could watch channels fine but same thing happened- pushed DVR button, got same issue as before, rebooted, but this time went into an endless rebooting cycle. It would get to two green bars on the acquiring signal page, go black, reboot. The internet signal, before the box went FUBAR, checked out fine.
Called customer service, went through all the normal attempts at doing the same thing as I had done, she is sending a new Hopper. Now, I am reasonably electronically adept but I am disabled and not able to replace the equipment. The CSR said there would be instructions, but I watched the install of the Hopper and was thinking I was glad he was doing it. There is family to help, but not tech oriented ones. Anyone had to replace theirs? Is a simple plug and play?
NOT HAPPY 1- That the box went bad so soon, but stuff happens. And, more importantly, 2- No tech to come out replace Hopper and take other one back. MAYBE in two weeks she said.
I have had Dish since around 1997 got a 722k sometime around when they came out. It finally died 2 weeks ago and instead of exchanging it got a Hopper with Sling and a Joey set up next day, on a Sunday (!). Two days after setting it up I pushed the DVR button and got some sort of network error message and all that had been recorded was missing. I rebooted and all was fine. This morning the tv came on and could watch channels fine but same thing happened- pushed DVR button, got same issue as before, rebooted, but this time went into an endless rebooting cycle. It would get to two green bars on the acquiring signal page, go black, reboot. The internet signal, before the box went FUBAR, checked out fine.
Called customer service, went through all the normal attempts at doing the same thing as I had done, she is sending a new Hopper. Now, I am reasonably electronically adept but I am disabled and not able to replace the equipment. The CSR said there would be instructions, but I watched the install of the Hopper and was thinking I was glad he was doing it. There is family to help, but not tech oriented ones. Anyone had to replace theirs? Is a simple plug and play?
NOT HAPPY 1- That the box went bad so soon, but stuff happens. And, more importantly, 2- No tech to come out replace Hopper and take other one back. MAYBE in two weeks she said.
to Satellite Guys! Let us know how you make out with the replacement. If same issues with new receiver, could be the cabling or some other hardware in the chain. Hopper system is very fussy about things like that.
