Dish Customer care

[RONZ]

Has anyone notice that Dish customer care has gone down hill ? Waited 2 hours to get through today


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[zippyfrog]

Has anyone notice that Dish customer care has gone down hill ? Waited 2 hours to get through today


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Was that on chat or on the phone? Last time I used chat it was about 35 minutes in the queue. Haven't tried calling in a long time. But even on chat, I did notice it was quite a bit longer where the chat normally would have been right away, or worst case, a couple of minutes wait.

 

[DishSubLA]

Sounds like more cost cutting?

 

[KAB]

I renewed preferred customer contract in less than 10 minutes, a week ago.

 

[NYDutch]

Dish wouldn't be the first company to see a fair number of absent employees as COVID-19 infections increase.

 

[chuckster_dude]

FWIW, I'm currently doing a chat with Spectrum to adjust services for my elderly aunt and it's a 30 minute wait so far.

 

[charlesrshell]

I try not to call Charter or DISH on Mondays. Usually Wednesday is better.

 

[jackson85]

Has anyone notice that Dish customer care has gone down hill ? Waited 2 hours to get through today


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Go through Facebook Private Messages. I have better luck with that

 

[jackson85]

Has anyone notice that Dish customer care has gone down hill ? Waited 2 hours to get through today


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[jackson85]

I go through Facebook Private Messages.

 

[mpeltz]

It took 30 minutes for me, but I was canceling service...so the last call.

 

[sktrus]

Philippines is struggling with the damn virus, too.

Philippines prolongs partial COVID-19 curbs in Manila to Jan 31

MANILA: Philippine President Rodrigo Duterte on Monday (Dec 28) extended partial coronavirus restrictions in the capital, Manila, until the end of January to prevent the spread of COVID-19 following Christmas and holiday festivities.The capital region, which accounts for 40 per cent of the...

www.channelnewsasia.com

 

[sklunk]

I just got off the phone with Dish. The wait for the Retention department was 14 minutes but once I got through they renewed my offer in about 10 minutes.

 

[charlesrshell]

I called DISH Loyalty department earlier and it was a 15 minute wait.

 

[DJ Lon]

FWIW, I'm currently doing a chat with Spectrum to adjust services for my elderly aunt and it's a 30 minute wait so far.

Everybody seems to be like that nowadays...I had to call my insurance company the other day...35 minute wait.

 

[jerryez]

I tried to Dish chat the other day and the link for the chat would not even work, when I clicked on it. Also, the report a problem link would not work either.

 

[Nebugeater]

I tried to Dish chat the other day and the link for the chat would not even work, when I clicked on it. Also, the report a problem link would not work either.

well, then you should probably report this at the report a problem link.