So, here is my final result:
1st call last night: Got a poor-english-speaking rep who offered me 3 months free of
BB@H...I declined, but he still put it on my account (probably due to language barrier)
Chat last night: couldn't wait long enough, gave up
2nd call this morning: long fight with the 1st rep, sent to an account specialist, short fight with her, finally got the Roku order after a lengthy (20+ minute) hold.
free Roku +
BB@H for 3 months, not bad
the only thing that has me confused is that the 1st rep said that Breaking Bad and Walking Dead would be available via
BB@H. I still doubt that.