I sent the following e-mail to DISH technical support:
On January 31st, you uplinked guide information for many markets. I was very pleased because I received guide information for both Dayton Ohio and Columbus Ohio OTA subchannels on both my 921 and 622 receivers. On February 2nd you removed the guide information that you had uplinked on January 31. Of course, I lost the guide information for all of my subchannels. Why did you remove the uplinked guide data? Was the guide info causing problems with other receivers?
I subscribe to my locals strictly so that I can get the guide information. Having the guide info for 6-2 "My-TV" and all of the PBS subchannels for channels 16-03, 16-04, 16-05, 16-06, and 34-01, 34-03 was very useful. It would also be useful to get guide info for channel 43 WKOI which is a religious station from Dayton. I hope that you will be able to return this information to your uplink.
I thank you in advance for your response.
David Weber
I received the following reply from DISH technical support:
Dear Mr. Weber,
Thank you for your e-mail. Our receivers are not meant to receive program guide information for off-air channels, sometimes they will sync with the local channels that we provide, but we do not guarantee the reception of this information. We do apologize for the inconvenience that this has caused.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Rebekah S.
DISH Network Technical eCare
The response seems to indicate a total lack of knowledge regarding how the receivers use the guide data. Has anyone else heard anything regarding why DISH removed the Guide info from their uplink?
Thank you for your responses.
On January 31st, you uplinked guide information for many markets. I was very pleased because I received guide information for both Dayton Ohio and Columbus Ohio OTA subchannels on both my 921 and 622 receivers. On February 2nd you removed the guide information that you had uplinked on January 31. Of course, I lost the guide information for all of my subchannels. Why did you remove the uplinked guide data? Was the guide info causing problems with other receivers?
I subscribe to my locals strictly so that I can get the guide information. Having the guide info for 6-2 "My-TV" and all of the PBS subchannels for channels 16-03, 16-04, 16-05, 16-06, and 34-01, 34-03 was very useful. It would also be useful to get guide info for channel 43 WKOI which is a religious station from Dayton. I hope that you will be able to return this information to your uplink.
I thank you in advance for your response.
David Weber
I received the following reply from DISH technical support:
Dear Mr. Weber,
Thank you for your e-mail. Our receivers are not meant to receive program guide information for off-air channels, sometimes they will sync with the local channels that we provide, but we do not guarantee the reception of this information. We do apologize for the inconvenience that this has caused.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Rebekah S.
DISH Network Technical eCare
The response seems to indicate a total lack of knowledge regarding how the receivers use the guide data. Has anyone else heard anything regarding why DISH removed the Guide info from their uplink?
Thank you for your responses.