Zero:
This forum is frequented by retailers, techs, csrs, tsrs, and customers. Regardless of its intention, it is not a customer forum.
I get paid to spend 8 hours a day on the phone primarily helping people resolve technical problems. I also resolve billing issues, add and remove programming, upgrade equipment, and move accounts to new addresses. That is a sample of what I do. I very rarely tell a customer they are wrong. I am one of the few agents that actually do a fair amount of crediting for time without service, crediting off service calls when warranted, and reinstalling dishes for free when necessary. I do everything I can to help the customer.
My customer service does not blow. Dish Network's customer service, or customer service in general, is another thing. My customer service has been awarded multiple times by customers who have complimented me to my supervisor, by awards given for quality and efficiency, and by the 100's of customers that have told me I am the best agent they have spoken with, the nicest agent they have spoken with, and the most caring agent they have spoken with. I can't count the times customers have asked me if I have a direct line so they can talk to me in the future. Given, I am in a pool of generally less caring and "nice" agents. But that does not take away from the fact that I do a great job. And before you call me cocky or arrogant, I base my opinion on feedback from QA, supervisors, and most importantly customers.
So really zero, what was the point of your post? Just to attack me? Go you. I do admit, I spend a lot of my time here correcting people's misinformation. But if I don't, someone else will. Hopefully they don't get attacked too.