Everyone -- here is a copy of the PM I just sent to Robert regarding my GoSatellite order and cancellation/refund attempt. (Order # deleted for security reasons).
Rob,
As you may know, I ordered a Viewsat MaxHD (Order #_____). The next day I called and emailed to cancel my order because I read reviews that the Viewsat MaxHD does not blind scan, even though VS claims it does.
Instead of cancelling my order, I got a tracking number a few hours later. My cancellation request was ignored.
Friday I received the unit and tested the blind scan. Just like the reviews said, blind scan does nothing when I tried it on Galaxy 19 (97W). But if I use the factory stored channel information I am able to tune to existing channels. So I know that my dish is aimed correctly.
I bought the unit to find HD news feeds. Without blind scan it will not serve my purpose.
So yesterday I entered into a chat with 'Allison' who did not give me any return or exchange options. This seems in contradiction with the first sentence of your return policy which states 'We want you to be completely satisfied with your purchase, because happy customers tell their friends about our products and services.'. Once I read that, I assumed that I would have no problems if something went wrong. I should have read the entire policy, and if I had I would not have ordered.
Bottom line, are you now going to offer me an option to return the unit for a refund, or exchange for a different model, or either option I prefer?
And if you offer a refund, how much will be deducted for a restocking fee?
I await your reply.
Brett