Had my old HD unit upgraded to the H20 and 5Lnb Dish. The installer didn't actually plug the box in because he couldn't figure out all th wires I had in my entertainment center (I don't think he spoke much english). He said when I get home I can just plu it in anc activate; fine.
I got everything hooked up, went through the setup and sat at 99 failed (no HD channels). Fine I said I'd fix later. It downloads the guide and when it finishes is say to call to activate service.
Long story short, they could not get it activated, possibly a bad box. The tech online have no clue. It took three weeks to get a tech for the upgrade and they said I'd have to wait till April 10th, I did not accept and they got in touch with the regional office and said they'd come back today between 12 - 4. It's 5:30, and we have a no show. Direct TV CS called the regional office and they have no knowledge of this.
I have no faith in the techs, is there anything I can do to get that 99 sat to work.
There has to be some knowledge here in the forum.
Thanks
I got everything hooked up, went through the setup and sat at 99 failed (no HD channels). Fine I said I'd fix later. It downloads the guide and when it finishes is say to call to activate service.
Long story short, they could not get it activated, possibly a bad box. The tech online have no clue. It took three weeks to get a tech for the upgrade and they said I'd have to wait till April 10th, I did not accept and they got in touch with the regional office and said they'd come back today between 12 - 4. It's 5:30, and we have a no show. Direct TV CS called the regional office and they have no knowledge of this.
I have no faith in the techs, is there anything I can do to get that 99 sat to work.
There has to be some knowledge here in the forum.
Thanks