It's (NOT) official everyone gets free HD

[jdspencer]

So why does that page still say it's free for "new" customers?

What is HD Access?

HD Access is the name of DIRECTV's HD service. If you have a High-Def TV, you need HD service to get an HD picture. Your TV alone won't give you an HD picture. HD Access provides the HD service you need to see the HD channels available in your TV package. This service is now FREE if you're a new DIRECTV customer. No matter how many HD receivers you have in your DIRECTV system, there's no extra charge to receive HD channels.

And is it free for life or for 24 months?

 

[cfb]

Free for life if you're a new customer. Free for 24 months for most existing.

And the fee will probably disappear somewhere along those 24 months, along with the credit.

 

[camo]

They went in and changed the wording.

What is HD Access?

HD Access is the name of DIRECTV's HD service. If you have a High-Def TV, you need HD service to get an HD picture. Your TV alone won't give you an HD picture. HD Access provides the HD service you need to see the HD channels available in your TV package. This service is now FREE if you're a new DIRECTV customer. No matter how many HD receivers you have in your DIRECTV system, there's no extra charge to receive HD channels. "

 

[Jimbo]

Ok, without go thru 7 pages, what did it say before ?

 

[camo]

Ok, without go thru 7 pages, what did it say before ?

What is HD Access?

"HD Access is the name of DIRECTV's HD service. If you have a High-Def TV, you need HD service to get an HD picture. Your TV alone won't give you an HD picture. HD Access provides the HD service you need to see the HD channels available in your TV package. This service is now FREE for as long as you're a DIRECTV customer. No matter how many HD receivers you have in your DIRECTV system, there's no extra charge to receive HD channels."

​

 

[TigerpounceTN]

BZZZTTTT!

wrong.

What's that they say about ASS-U-me ??

Well, it did sound official when you consider the source. It just wasn't.

 

[camo]

Here was a screen capture before the wording change.

 

[Jimbo]

Here was a screen capture before the wording change.

Hmmm,
Wonder how long till they credit us all ....

 

[jpn]

Hmmm,
Wonder how long till they credit us all ....

I just got off the phone with them. The CSR emphasized that it's a NEW customer feature. She would give me the Free service today, only for 24 months, and only if I enroll in auto-pay.

Somehow "for life" got lost in the shuffle.

I told her it might be time for me to call Time Warner Cable, or at least try calling tomorrow morning when another CSR is on-duty.

 

[Jimbo]

I just got off the phone with them. The CSR emphasized that it's a NEW customer feature. She would give me the Free service today, only for 24 months, and only if I enroll in auto-pay.

Somehow "for life" got lost in the shuffle.

I told her it might be time for me to call Time Warner Cable, or at least try calling tomorrow morning when another CSR is on-duty.

Should have pointed her to the correct website page where it said that HD was FREE for all

 

[darrencp22]

I called and got the 24 month deal.. I'm happy for now. Lets see what everything looks liek in 2yrs.

 

[KA3QOT]

First call this afternoon was told this was for new customers only.

Second call (to different rep) got be 24 months free.

 

[Jimbo]

I called and got the 24 month deal.. I'm happy for now. Lets see what everything looks liek in 2yrs.

It'll be long gone before the 24 months is up. (meaning the HD FEE)

 

[duckydan]

Signed up in April... was told that since I was still a "new" customer I qualified for the free HD for life but I would have to sign up for autopay... not a problem since I pay it the same day every month anyway.

 

[Blueridge66]

Hmmm,
Wonder how long till they credit us all ....

I called 2 days ago.... just checked my online account details and it shows the $10 for 24 months already.

 

[bill714]

2 yrs free

I just called direct TV and received 2 yrs free HD with no auto pay because I am billed through Verizon. In two yrs I'll call and fight for free HD for life. :rant: I doubt you will receive it automatically. The promotion for free Hd for life (to new customers) ends 7/21/10

 

[cfb]

Ah hah. I think we now know the date when the HD fee will be removed entirely for everyone!

 

[DodgerKing]

Ah hah. I think we now know the date when the HD fee will be removed entirely for everyone!

And basic package fees go up by $10.

 

[cfb]

$15, to cover all the hassles they've had to go through and to pay all the csr's overtime from answering 50,000 "can I have free HD?" calls.

 

[teamw]

Thanks for the info guys. I just called in, got 24 months, no hassle. Agent said I would get more than a $10 credit because the hd dvr fee would be also be waived. We'll see.