My experience -- I have a 1000.2 dish @ 110, 119, 129 locations to a Vip-622 and I've upgraded the smart card.
I go online and talk to a tech rep and ask for someone to come out and upgrade my dish to 1000.4 and put me on EA so I can get Louisville locals. Tech says sorry, EA is only for new customers. So I copy a link to this forum and tell him these guys got it installed. He comes back and tells me the customers in this forum got it because they had a wing dish installed. Ok with me, put in a wing dish. Installation set up for last Sat.
Last sat comes and goes and no installer shows. No phone call, nothing and we were home all day waiting. Sat night I go online and talk to general chat rep. States my appointment was rescheduled and I had to ask three times as to what day and time it was rescheduled to as I did not receive any notification about this. Robotically repeats apology but that's it. I'm ticked but not enough to email CEO, so I wait till Friday for new install.
Installer shows yesterday on time. Wants to put a second dish in for 77 location. I try to talk him into 1000.4 dish and EA so I don't have to bring him back in two months. He's on the phone for 10 min. I have 622, an upgraded smart card and HD. They won't put me on EA cause it's only for new customers. So I tell him to go ahead and put up second dish for 77. Wife pissed because now we have 3 dishes on the roof (including OTA) but now I have HD locals. Installer says signal strength is better with 1000.2 and wing for 77 than it is for 1000.4 and EA in Louisville. No mention of fee so I am hopeful I'm in the clear on this.
Good luck