PIN # For 1-800-824-9081 - Directv Retention Department

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Why do you need a PIN to call the retention department?
 
Why do you need a PIN to call the retention department?
at one time you needed a pin to call, i think, it was customer advocacy team. i know you needed a pin. and, of course, its different for every call. but you would receive the pin number in either a voicemail or email from directv!
 
heyyofan, have you tried just calling them?
 
the number i mentioned Needs a pin and i Usually am able to get it when i chat on DTV website but when i click on contact us - it says i am NOT logged in when I Am Because i can access my account as well.. so i dont know whats wrong with the Website. i have chatted with DTV side on ATT.com but they keep giving me the att Main number 800-288-2020.
 
Tomorrow i ll just call the AT&T Uverse Retention Department Number ive Always had when i had Uverse & just have them transfer me to DTV Side of Retention. im trying to get a Showtime Promotion.. i just had 1 that fell off yesterday
 
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