Public Service Announcement: The Hopper can bring your Internet to it's knees!

tropez

SatelliteGuys Family
Mar 15, 2012
37
0
United States
So yesterday I'm playing a game of League of Legends on my PC. I notice my ping time is up in the 300-400 range where it's usually in the 40-60 range. I didn't think much of this until my game stared, then I could tell it felt very laggy, I would click to move and my guy would stand there for a couple of seconds then move, something was wrong.

Luckily I have a pretty high end SonicWall firewall at my house. It has Application Flow monitoring built-in so I can see what's using my bandwidth. I went into the interface and it seemed that a service called IDM was using up all of my bandwidth (I have a 10Mbps down connection with Time Warner). At first I didn't know what IDM was, but the SonicWall linked me to this. So in essence, it's a download accelerator type application like FlashGet. When you download something, multiple threads are opened to the remote server, each requesting sections of the file. This speeds up downloads, but it's like having multiple file downloads going at once, so it can easily eat up every drop of bandwidth you have available if the remote servers can send faster than you can receive.

So I changed the view to look at what device was initiating the IDM traffic, assuming one of my PC's had uTorrent or some other threaded download going. Nope, it was the Hopper! It must have been downloading a few of the movies I had rented (for free) via OnDemand a few minutes earlier, but I couldn't tell for sure (no "downloads" view within the Hopper). So the Hopper has a built in IDM client it uses for these downloads. This is pretty cool from an IT geek perspective, but for the average Joe, wondering why their Internet is slow (especially noticeable for gaming), this could be a pain in the rear.

I just went to bed after figuring this out, but I wanted to share with the team. As of right now I don't see a way within the Hopper to throttle download speeds or IDM threads, so out of the box it has the ability to bring your Internet to a crawl, just FYI. I think I can limit this via my SonicWall Firewall, but that's not something an average user wants to mess with.


Just FYI in your travels if you start to see slow Internet after you moved over to the Hopper. It may be OnDemand!
 

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
21,747
5,248
Fishers, IN
Here's a wild thought. Don't play games while you are downloading VOD.
 

tropez

SatelliteGuys Family
Mar 15, 2012
37
0
United States
Here's a wild thought. Don't play games while you are downloading VOD.

Umm, that would be okay if I was the only person in the house. It's unrealistic expectation of the average family though. I just shared this so that those who run into issues may gain some insight.
 

gpflepsen

Supporting Founder
Supporting Founder
Sep 8, 2003
3,295
301
SE NE
I'm lucky to see 2.6Mb/s on my 3Mb/s service. And that's my only option other than a sat connection.
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
38,863
46,656
Fairfax, VA
I claim the VIP receivers do not do this, as evidenced by trying to watch a second video while the first is still downloading. They're all (well, my 612 and 722) single-threaded. Seems the Hopper is multithreaded, and I too have seen clients like that suck my connection dry. If there is some sort of round-robin going on, the Hopper will still get almost all the time and your games will get an insignificant fraction of your bandwidth.

I think Dish is going to have to get rid of that IDM service. This is not going to work well for the vast majority of us with sub FTTH speeds.
 

Styler1

On Vacation
Dec 31, 2004
118
0
I agree, not everyone can afford a very high speed connection and The Hopper should do this. Just typical junk from Dish Network!!!. I can do VOD on Directv and it does not bring my internet connection to it's knees.
 

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
60,108
27,437
Northern VA
.....Just typical junk from Dish Network!!!. I can do VOD on Directv and it does not bring my internet connection to it's knees.

And, I gather thru simple math, it does not download as much as fast.

But I do agree, Dish should not seize all available bandwidth.
 

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