I upgraded from the Dish 811 to the Dish 622 DVR 8 months ago (2/15) and this week (10/8) I receive a box from Dish Network asking for my 811 receiver. I no longer have this receiver after storing it in my garage for over 6 months. I immediately called Dish Network and asked what was going on. The CSR explains that I need to return my 811 or be charged $100 and that this was all explained to me over 8 months ago. I proceed to explain that this is ridiculous as I was under the impression that this was my receiver and that an insane amount of time has passed for them to be asking for my receiver. I was instructed to write a letter to the Dispute Resolution Team of Dish Network for further discussion.
Do I have a leg to stand on? Has this happened to anyone else?
Thanks!
Do I have a leg to stand on? Has this happened to anyone else?
Thanks!