I second that motion! :up
I don't know why I even care. Maybe its just that I can't believe so many people seem to live and die by their HD.
Compensation for the Directv Lies?
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I second that motion! :up
I don't know why I even care. Maybe its just that I can't believe so many people seem to live and die by their HD.
Really the only thing that made me upset about the whole HD expansion is the price increase for the non simulcast HD channels. Especially when D* did come out and say all these channels will not increase your bill.
To early for popercorn and a beer but damn this is alot more fun to watch than the freak shows in the dish forums.
The company offering these "new" HD channels (not really new, just not offered by them) is just that, a company. If you sent part of your payment for a few months and told them you would send the rest "soon", what do you think their reaction would be? As much as I like Directv, the waiting for content that is readily available from other providers is getting old. Regardless of the date, its been more then long enough. I hate that other provider, but they have the content and Directv does not. Directv does not even have enough respect for their customers to give an honest or complete answer. CSR's are representatives of the company, and if they are considered to be dishonest by those on this and other discussion boards, then the company has a huge credibility issue. Am I saying that they need to give up to the minute details of everything going on, well, no, but they could be a little more open rather than just changing their website like a thief in the middle of the night.
I will not waste my time trying to get free services or equipment from a company that does not respect me as a customer, I'll just go somewhere else. All the extra premium channels and $10 off offers are not the HD channels that have LONG been promised, long been waited for, and still have not been delivered, regardless of the reason............................
I will not waste my time trying to get free services or equipment from a company that does not respect me as a customer, I'll just go somewhere else. All the extra premium channels and $10 off offers are not the HD channels that have LONG been promised, long been waited for, and still have not been delivered, regardless of the reason............................
I have a unique perspective in this whole debate................
I have had service with E*, cable, and Directv. Some of those who say "just leave" have been ONLY Directv subscribers (at least since 1994) and have no ability to compare Directv to services that they have not experienced. Let me tell you how I see things...............
Directv used to have rock solid equipment and outstanding customer service. When I signed up in 1997 or 1998 the equipment never failed or had to be reset and CS was outstanding. I changed in about 2003 to E* because I was blinded by slick advertising and thought that it would be as good. While the equipment was outstadning, and everything was as promised, the channel lineup packages were not up to what Directv offered, and the CS was HORRIBLE. I promptly changed to Adelphia cable (partially for the HD)and after three technicians came out and two different Moxi Boxes fried in a matter of months, not to mention customer service that was worse than dealing with the government, I left them.
My only options were back to E*, which because of poor customer service had driven me away once, or Directv, which, I thought, had better customer service and what I thought was better equipment. Additionally, although they did not have all of the HD channels that E* had, I was promised Directv would get them "soon"
First, D* promised that I would have locals in HD with the brand new HR10-250 that I paid $300 for, I did not (It took two technician visits for them to figure out that I could not get them because the HR10-250 would not get those channels). I was told I would be on a list to get the new HR20-700 when it comes out in one month. Six months later, I got the call that mine was ready. They came and installed it, and I have had to reset it about once every two weeks, sometimes more often, sometimes less. It has gotten more stable as of late, but I had to reset just this morning.
So, to summarize, I have been a Directv customer off and on for quite some time now. I have sent all of my friends to Directv, including my parents and in-laws. I have brought them business, and though I have strayed, have pretty much stuck with them through the ups and downs, and even brought them customers. Now, however, the friends I have sent to Directv are frustrated that their equipment doesn't work properly and want to know why they have less HD channels than other services.
I told many off them about the 19th, like I am sure many others on here told their freinds, and now I look like a lier.
So, I hope this explains my frustration. And please do not call me an E* subscriber, I most certainly am not. But if D* cannot get its act together soon, I may be. I want the HD that we have been promised for quite some time. We have waited long enough, and regardless of the reasons, deserve better than this for the money we pay.
I have had service with E*, cable, and Directv. Some of those who say "just leave" have been ONLY Directv subscribers (at least since 1994) and have no ability to compare Directv to services that they have not experienced. Let me tell you how I see things...............
Directv used to have rock solid equipment and outstanding customer service. When I signed up in 1997 or 1998 the equipment never failed or had to be reset and CS was outstanding. I changed in about 2003 to E* because I was blinded by slick advertising and thought that it would be as good. While the equipment was outstadning, and everything was as promised, the channel lineup packages were not up to what Directv offered, and the CS was HORRIBLE. I promptly changed to Adelphia cable (partially for the HD)and after three technicians came out and two different Moxi Boxes fried in a matter of months, not to mention customer service that was worse than dealing with the government, I left them.
My only options were back to E*, which because of poor customer service had driven me away once, or Directv, which, I thought, had better customer service and what I thought was better equipment. Additionally, although they did not have all of the HD channels that E* had, I was promised Directv would get them "soon"
First, D* promised that I would have locals in HD with the brand new HR10-250 that I paid $300 for, I did not (It took two technician visits for them to figure out that I could not get them because the HR10-250 would not get those channels). I was told I would be on a list to get the new HR20-700 when it comes out in one month. Six months later, I got the call that mine was ready. They came and installed it, and I have had to reset it about once every two weeks, sometimes more often, sometimes less. It has gotten more stable as of late, but I had to reset just this morning.
So, to summarize, I have been a Directv customer off and on for quite some time now. I have sent all of my friends to Directv, including my parents and in-laws. I have brought them business, and though I have strayed, have pretty much stuck with them through the ups and downs, and even brought them customers. Now, however, the friends I have sent to Directv are frustrated that their equipment doesn't work properly and want to know why they have less HD channels than other services.
I told many off them about the 19th, like I am sure many others on here told their freinds, and now I look like a lier.
So, I hope this explains my frustration. And please do not call me an E* subscriber, I most certainly am not. But if D* cannot get its act together soon, I may be. I want the HD that we have been promised for quite some time. We have waited long enough, and regardless of the reasons, deserve better than this for the money we pay.
A heads up and promising are two different things. Don't go telling them dates if you think it makes you out to be a liar. Things happen, if they don't get that too bad, I for one have no sympathy. We have not been promissed anything by today. Hearing it and being promised are two different things. If I tell my kid that I will pick him up at 3:30 from school and there is a train wreck and I can't get there, does that make me a liar. It will get here, relax.
The problem is not just that it did not work this time, that it has been "soon" for quite some time, and they will give us no other information. I have been waiting for these channels for 12 months+, and I think its time to stop the excuses.
We can't even get a "gee, sorry" or a straight answer from them, just a quick change of the website in the middle of the night. That really shows what their word means to them.
Additionally, the CSR's were stating the 19th. It doesn't get more official from a company than that...............that is the only way that most people get information about their services..............
We can't even get a "gee, sorry" or a straight answer from them, just a quick change of the website in the middle of the night. That really shows what their word means to them.
Additionally, the CSR's were stating the 19th. It doesn't get more official from a company than that...............that is the only way that most people get information about their services..............
Waiting for a year? Dude, the Sat hasn't been up there but a month.
The CSR's thats like taking the word of a kid at BestBuy on what HD set to buy and you say it doesn't get any more official than hthat. By the way, they did try to do the 19th, this is rocket science for crying out loud,
The CSR's thats like taking the word of a kid at BestBuy on what HD set to buy and you say it doesn't get any more official than hthat. By the way, they did try to do the 19th, this is rocket science for crying out loud,
They have been promising the channels for a year or more, just because it took them this long to launch the thing does not mean that "it's only been a month". They hyped and hyped and have blown past deadlines and are now rushing to meet the "end of the year" so that they are not accused of false advertising.
If I set a date for something, I know IN ADVANCE that I can, without a doubt in my mind, meet that time line with time to spare. I don't wait till the last minute, and rush around and throw up my hands when things don't work. I understand that things go wrong, but you PLAN for that.
Poor planning, poor execution, poor time management. More excuses, more lack of communication, more disrespect........
Doesn't it bother you that they haven't even told you anything at all? Wouldn't you like to know why this is happening? I think that if they would be open and honest and say "Hey, were sorry, we know you guys are upset, and we are working to get this too you as soon as we can. We will let you know in the next week what our schedule/diagnosis is and when you can expect new content". We can't even get that, we get silence (and a change of their website in the middle of the night). That is disrespect.
As far as the CS issue, like it or not, they are representatives of the company. They will tell you what the company allows them to say. Just because you think they are idiots does not change the fact that they are the public face of the company and they dictate how the public will perceive the company. From the bozos at Best Buy to the customer service at the IRS, they are the public interface for their respective organizations.
If I set a date for something, I know IN ADVANCE that I can, without a doubt in my mind, meet that time line with time to spare. I don't wait till the last minute, and rush around and throw up my hands when things don't work. I understand that things go wrong, but you PLAN for that.
Poor planning, poor execution, poor time management. More excuses, more lack of communication, more disrespect........
Doesn't it bother you that they haven't even told you anything at all? Wouldn't you like to know why this is happening? I think that if they would be open and honest and say "Hey, were sorry, we know you guys are upset, and we are working to get this too you as soon as we can. We will let you know in the next week what our schedule/diagnosis is and when you can expect new content". We can't even get that, we get silence (and a change of their website in the middle of the night). That is disrespect.
As far as the CS issue, like it or not, they are representatives of the company. They will tell you what the company allows them to say. Just because you think they are idiots does not change the fact that they are the public face of the company and they dictate how the public will perceive the company. From the bozos at Best Buy to the customer service at the IRS, they are the public interface for their respective organizations.
I have come to the conclusion that D* owners will consistantly support D* and E* Owners will support E* for the most part, until they don't get what they want. Being a dealer that sells, installs and services both, and have both Services DVR's in my house, I can without a doubt say that there is very little difference in either of them. Each DVR has some very good points and then some very sore points.. I can (with a straight face) look a customer in the eye and tell him that he is getting a good system regardless of what he is getting put in. I love them both. I use them both. And I am very happy with the competition of HD right now cause it is forcing them to keep adding more and more.. Little miffed a D* right now for falling behind and not giving info on new HD Channels, but that will change when they light up.. It's all good
I have come to the conclusion that D* owners will consistantly support D* and E* Owners will support E* for the most part, until they don't get what they want. Being a dealer that sells, installs and services both, and have both Services DVR's in my house, I can without a doubt say that there is very little difference in either of them. Each DVR has some very good points and then some very sore points.. I can (with a straight face) look a customer in the eye and tell him that he is getting a good system regardless of what he is getting put in. I love them both. I use them both. And I am very happy with the competition of HD right now cause it is forcing them to keep adding more and more.. Little miffed a D* right now for falling behind and not giving info on new HD Channels, but that will change when they light up.. It's all good
Couldn't have said it better myself!
I don't understand why people are getting so hot about this,
If you were waiting for a year on HD channels, you had the option to go somewhere else, D* planned and executed on the target date, they promised channels and not a date, it sounds like something went wrong and they rolled back, just because they are not telling you what's going on, it doesn't mean they are lying to you.
No company would want to put a product out there that is not wokring as design, if they tell you it would just give more fuel to complain and ask for your compensation,,,, what if they tell you what's going? would you be happy with the answer? that they rollback because a technical problem? Perhaps NO, again it would just give you more fuel to complain and ask for compensation, get over it and be glad and greatful that we will have more HD channels soon. Companies and individuals plan things out, but all plans don't go perfect, but a good plan also includes a rollback plan to not disturb the rest.
If yesterday's inconvinience caused any interruption on your current service then you have a right to be angry but it didn't. so chill out or switch to cable or E*.
If you were waiting for a year on HD channels, you had the option to go somewhere else, D* planned and executed on the target date, they promised channels and not a date, it sounds like something went wrong and they rolled back, just because they are not telling you what's going on, it doesn't mean they are lying to you.
No company would want to put a product out there that is not wokring as design, if they tell you it would just give more fuel to complain and ask for your compensation,,,, what if they tell you what's going? would you be happy with the answer? that they rollback because a technical problem? Perhaps NO, again it would just give you more fuel to complain and ask for compensation, get over it and be glad and greatful that we will have more HD channels soon. Companies and individuals plan things out, but all plans don't go perfect, but a good plan also includes a rollback plan to not disturb the rest.
If yesterday's inconvinience caused any interruption on your current service then you have a right to be angry but it didn't. so chill out or switch to cable or E*.
The main point of my first point is that many people on this forum have a blind allegiance to D*, without looking at what else is out there and available. The truth is that D* HAS FALLEN BEHIND in HD.
If Sprint told you that they don't have text messaging for your cell, but they will be getting in in spring, and now it's almost October with no text messaging service, would you continue to be their customer? Would you're reply be "oh well, I am sure they will have it soon, I'll keep waiting. It will sure be cool when I get the SAME SERVICE MY FRIENDS WITH OTHER PROVIDERS HAVE HAD FOR SOME TIME"
Directv promised spring, then summer, then September, now October and hopefully by the end of the year. No explanations. I don't want compensation, I don't want to hear "soon", I am tired of excuses and delays. D* has lost and will continue to lose customers as a result of this. Their are MANY people who have been drawn to these forums trying to find out why they have not received the channels that they were sold. That is what brought me here. Just because they don't post, does not mean that these people don't exist. I have been watching this for some time now w/o posting.
BTW, thanks for letting me know what I can be angry about. I wasn't sure if I was right, but you set me straight................................:down
As of now, yes, they are behind in HD delivery, at least compared to E* and FIOS - not cable, at least not where I'm at. But actually, if you look at the numbers, I think you'll find that they are gaining customers because of the new HD channels much faster than they are losing them because of the delays...
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