If you need to reach the executive side of DirecTV...

[Raymie]

DirecTV: Reach DirecTV Executive Customer Service

This site is one of the best. I pull bad customer service stories for the News Monitor (which is more Dish than DirecTV) from here.

Thought it was worth posting.

 

[Kevin1514]

That link doesn't seem to go anywhere.

 

[iceturkee]

at least, one of those email addresses is not correct!

 

[Rey]

OK does anyone know the exact emails? i have two but they may not be right

 

[rad]

The one that I've seen posted for escalations, and where people have reported positive action is the eafilipiak@directv.com: Ellen Filipiak, Senior Vice President of Customer Relations address.

 

[iceturkee]

The one that I've seen posted for escalations, and where people have reported positive action is the eafilipiak@directv.com: Ellen Filipiak, Senior Vice President of Customer Relations address.

that's not the one i used the other day. i had success with the one i used!

 

[rad]

that's not the one i used the other day. i had success with the one i used!

So besides Ellen you going to share another good one?

 

[iceturkee]

So besides Ellen you going to share another good one?

she's the only email address i used. i believe it was ellen.filipiak@directv.com.

 

[Rey]

she's the only email address i used. i believe it was ellen.filipiak@directv.com.

that's what rad posted and you're not even sure if you have the exact email address.

 

[rad]

she's the only email address i used. i believe it was ellen.filipiak@directv.com.

Ah, I see, the linked page has eafilipiak@directv.com, never used that e-mail address, just the one you posted, didn't catch that before.

 

[iceturkee]

i used it earlier in the week and received a call from corporate within 2 hours.