I cancelled yesterday, added today. Maybe I'm just lucky, but I've done the online chat thing too about four or five times, and it's miles easier than calling.
Dish Programming Changes (Effective August 1st)
- Thread starter Scott Greczkowski
- Start date
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I cancelled yesterday, added today. Maybe I'm just lucky, but I've done the online chat thing too about four or five times, and it's miles easier than calling.
I just saved myself $120 a year with Dish Network. 
I canceled the HD package yesterday and just added it back... FREE PLATINUM HD.
I canceled the HD package yesterday and just added it back... FREE PLATINUM HD.
[FONT=Arial, Helvetica, sans-serif]Please wait while we find a representative to assist you...
You have been connected to (23-12-3) Ian H..
(23-12-3) Ian H.: Thank you for contacting Dish Network, my name is Ian, my operator ID is Z7D. I will be happy to help
you with your request today. Please allow me two minutes to access your account.
Scott Greczkowski: Hi Ian
Scott Greczkowski: Sure thing
(23-12-3) Ian H.: Hello Scott.
(23-12-3) Ian H.: I have your account open Scott. May I have your ZIP for account verification please?
Scott Greczkowski: 12121
(23-12-3) Ian H.: Thank you.
(23-12-3) Ian H.: I see you are wanting to add HD programming but are having a problem, is that correct?
Scott Greczkowski: Yes the website to add programming has no options for HD.
(23-12-3) Ian H.: I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
(23-12-3) Ian H.: I have added that HD programming on for you Scott, you should get those channels in the next 5-10 minutes.
Scott Greczkowski: Does that include the free platinum package?
(23-12-3) Ian H.: Yes that does include the Platinum channels at no additional cost.
Scott Greczkowski: Wow thats a great deal. Thank you for your help!
(23-12-3) Ian H.: You're very welcome.
(23-12-3) Ian H.: Is there anything else that I can assist you with Scott?
Scott Greczkowski: Nope thats it thank you again!
(23-12-3) Ian H.: I'm glad that we were able to assist you with your issue today Scott. Please remember you can view and pay your bill, order PPV's and change your programming with your online account. I hope that you are as excited as we are about your continuing service with us and hope you enjoy the lowest all-digital programming in America! Thank you for chatting with Dish Network, and have a great day!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window. [/FONT]
[FONT=Arial, Helvetica, sans-serif]Here is my experience with trying to remove the $10 from my account since I already had the Platinum HD. Don't take no for an answer, but they are not giving the money away without a fight. (Except for the 3 months of Showtime and HBO that I already have at the end)
(24DrDcb) Colleen W. 8VY: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(24DrDcb) Colleen W. 8VY: How may I assist you today?
Jeremy Benson: I have the Platinum HD package, but I saw that it is a free add-on. I would like to change my package so that I can have it as a free add-on.
(24DrDcb) Colleen W. 8VY: I'd be happy to assist you with that.
(24DrDcb) Colleen W. 8VY: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Jeremy Benson: Jeremy Benson
Jeremy Benson: <withheld>
Jeremy Benson: <withheld>
(24DrDcb) Colleen W. 8VY: I also see that you have setup a pin on your account, could you please verify that as well?
Jeremy Benson: <withheld>
(24DrDcb) Colleen W. 8VY: Great, thank you.
(24DrDcb) Colleen W. 8VY: Unfortunately, that promotion is only available for customers who did not previously have the Platinum HD package. We are unable to change the package as your account had the Platinum HD grandfathered onto it.
Jeremy Benson: Can I drop the Platinum HD package then
Jeremy Benson: Others have reported that they have been able to do this.
(24DrDcb) Colleen W. 8VY: I can remove it for you, to save you $10 each month. However, since the account had it previously, you may still get the $10 fee if you add it back on.
Jeremy Benson: That is ridiculous that you are charging me a different amount and I have paid more in the past than others
Jeremy Benson: So you are treating me worse when I have actually given you more money.
(24DrDcb) Colleen W. 8VY: Unfortunately; the promotion you are requesting is not available to you. We do have many other existing customer offers that are designed to give you a great value.
Jeremy Benson: I am sorry, but that is very AWFUL customer service to someone who you say is ONE OF YOUR TOP CUSTOMERS every time I call the toll-free customer
(24DrDcb) Colleen W. 8VY: I can definitely remove the Platinum HD package as you requested above. Normally there is a $5 transaction fee to downgrade programming, however I will waive that for you.
Jeremy Benson: You are penalizing me for actually purchasing another package and you are not penalizing those that didn't in the past.
Jeremy Benson: No, don't remove it. I will, however include this in a e-mail to the CEO.
(24DrDcb) Colleen W. 8VY: I do understand where you are coming from, however we are not penalizing you for having that package.
Jeremy Benson: Yes you are. If you don't see that, then you are blind.
(24DrDcb) Colleen W. 8VY: I do apologize, but we do not have a way to change the package as you have the Platinum HD package on the account at this time.
Jeremy Benson: EVERYONE that has Gold HD will get Platinum HD, but those who have paid $10 extra a month will continue to pay it, but those who didn't won't have to pay it. That is penalizing us.
(24DrDcb) Colleen W. 8VY: I understand your frustration over this issue. One moment please while I look into this for you.
(24DrDcb) Colleen W. 8VY: I am still here, I appreciate your patience while I look into that for you.
Jeremy Benson: Also, this is not a promotion. You keep referring to this as a promotion. This is now your standard pricing. I have read the press release.
Jeremy Benson: Updates to DISH Network HD Programming Packages
• New “HD & Platinum” Package Priced at $10.00/mo. – Effective August 1, 2009, we are updating our HD add-on packages. New or existing customers who subscribe to a Classic package and would like to subscribe or upgrade to an HD add-on package will receive the new “HD & Platinum” add-on package for $10.00/mo. These customers will receive HD channels that are based on the level of standard-definition
(24DrDcb) Colleen W. 8VY: Thank you.
Jeremy Benson: It clearing SAYS EXISTING CUSTOMERS
(24DrDcb) Colleen W. 8VY: Since you have been a valued customer with us since 2003, we are able to make a one-time exception to offer the discounted price for you.
Jeremy Benson: Thank you.
(24DrDcb) Colleen W. 8VY: Your new monthly rate will be $169.45. Your next bill will be slightly different than this rate because we charge from the date you make a change plus a one time $5 transaction fee for downgrading your service. (Which I have waived as promised above).
(24DrDcb) Colleen W. 8VY: Have I answered everything to your satisfaction?
Jeremy Benson: Yes
(24DrDcb) Colleen W. 8VY: Great!
(24DrDcb) Colleen W. 8VY: I did also want to let you know that your account qualifies to have HBO and Showtime free for three months. We can add that for you today, or you can login to the account online (Satellite Television - DISH Network - 1.888.825.2557) to add this.
Jeremy Benson: I already have the America's everything pack
(24DrDcb) Colleen W. 8VY: That would give a discount of $22 for three months.
(24DrDcb) Colleen W. 8VY: Yes, I understand.
Jeremy Benson: Then sure, that would be great.
(24DrDcb) Colleen W. 8VY: Ok, one moment please.
(24DrDcb) Colleen W. 8VY: “You will also receive HBO/Showtime free for 3 months.”
“To receive your HBO/Showtime credits, you must maintain a minimum of Bronze level or equivalent programming.”
“If you do not cancel HBO/Showtime at the end of the 3-month promotional period, you will be billed the normal rate of $22.00 per month.”
(24DrDcb) Colleen W. 8VY: Can I help you with anything else?
Jeremy Benson: No that is all. Thank you.
(24DrDcb) Colleen W. 8VY: You are welcome.
(24DrDcb) Colleen W. 8VY: I'm glad we were able to take care of that for you. You can also find information about your Dish Network equipment, how to's, and troubleshooting steps at tech.dishnetwork.com. We are also open 24 hours a day and 7 days a week for your convenience. So, if you need us, we’ll be here. Thank you for being a valued DISH Network customer, have a great day.
Jeremy Benson: You too.
(24DrDcb) Colleen W. 8VY: Thank you.[/FONT]
(24DrDcb) Colleen W. 8VY: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(24DrDcb) Colleen W. 8VY: How may I assist you today?
Jeremy Benson: I have the Platinum HD package, but I saw that it is a free add-on. I would like to change my package so that I can have it as a free add-on.
(24DrDcb) Colleen W. 8VY: I'd be happy to assist you with that.
(24DrDcb) Colleen W. 8VY: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Jeremy Benson: Jeremy Benson
Jeremy Benson: <withheld>
Jeremy Benson: <withheld>
(24DrDcb) Colleen W. 8VY: I also see that you have setup a pin on your account, could you please verify that as well?
Jeremy Benson: <withheld>
(24DrDcb) Colleen W. 8VY: Great, thank you.
(24DrDcb) Colleen W. 8VY: Unfortunately, that promotion is only available for customers who did not previously have the Platinum HD package. We are unable to change the package as your account had the Platinum HD grandfathered onto it.
Jeremy Benson: Can I drop the Platinum HD package then
Jeremy Benson: Others have reported that they have been able to do this.
(24DrDcb) Colleen W. 8VY: I can remove it for you, to save you $10 each month. However, since the account had it previously, you may still get the $10 fee if you add it back on.
Jeremy Benson: That is ridiculous that you are charging me a different amount and I have paid more in the past than others
Jeremy Benson: So you are treating me worse when I have actually given you more money.
(24DrDcb) Colleen W. 8VY: Unfortunately; the promotion you are requesting is not available to you. We do have many other existing customer offers that are designed to give you a great value.
Jeremy Benson: I am sorry, but that is very AWFUL customer service to someone who you say is ONE OF YOUR TOP CUSTOMERS every time I call the toll-free customer
(24DrDcb) Colleen W. 8VY: I can definitely remove the Platinum HD package as you requested above. Normally there is a $5 transaction fee to downgrade programming, however I will waive that for you.
Jeremy Benson: You are penalizing me for actually purchasing another package and you are not penalizing those that didn't in the past.
Jeremy Benson: No, don't remove it. I will, however include this in a e-mail to the CEO.
(24DrDcb) Colleen W. 8VY: I do understand where you are coming from, however we are not penalizing you for having that package.
Jeremy Benson: Yes you are. If you don't see that, then you are blind.
(24DrDcb) Colleen W. 8VY: I do apologize, but we do not have a way to change the package as you have the Platinum HD package on the account at this time.
Jeremy Benson: EVERYONE that has Gold HD will get Platinum HD, but those who have paid $10 extra a month will continue to pay it, but those who didn't won't have to pay it. That is penalizing us.
(24DrDcb) Colleen W. 8VY: I understand your frustration over this issue. One moment please while I look into this for you.
(24DrDcb) Colleen W. 8VY: I am still here, I appreciate your patience while I look into that for you.
Jeremy Benson: Also, this is not a promotion. You keep referring to this as a promotion. This is now your standard pricing. I have read the press release.
Jeremy Benson: Updates to DISH Network HD Programming Packages
• New “HD & Platinum” Package Priced at $10.00/mo. – Effective August 1, 2009, we are updating our HD add-on packages. New or existing customers who subscribe to a Classic package and would like to subscribe or upgrade to an HD add-on package will receive the new “HD & Platinum” add-on package for $10.00/mo. These customers will receive HD channels that are based on the level of standard-definition
(24DrDcb) Colleen W. 8VY: Thank you.
Jeremy Benson: It clearing SAYS EXISTING CUSTOMERS
(24DrDcb) Colleen W. 8VY: Since you have been a valued customer with us since 2003, we are able to make a one-time exception to offer the discounted price for you.
Jeremy Benson: Thank you.
(24DrDcb) Colleen W. 8VY: Your new monthly rate will be $169.45. Your next bill will be slightly different than this rate because we charge from the date you make a change plus a one time $5 transaction fee for downgrading your service. (Which I have waived as promised above).
(24DrDcb) Colleen W. 8VY: Have I answered everything to your satisfaction?
Jeremy Benson: Yes
(24DrDcb) Colleen W. 8VY: Great!
(24DrDcb) Colleen W. 8VY: I did also want to let you know that your account qualifies to have HBO and Showtime free for three months. We can add that for you today, or you can login to the account online (Satellite Television - DISH Network - 1.888.825.2557) to add this.
Jeremy Benson: I already have the America's everything pack
(24DrDcb) Colleen W. 8VY: That would give a discount of $22 for three months.
(24DrDcb) Colleen W. 8VY: Yes, I understand.
Jeremy Benson: Then sure, that would be great.
(24DrDcb) Colleen W. 8VY: Ok, one moment please.
(24DrDcb) Colleen W. 8VY: “You will also receive HBO/Showtime free for 3 months.”
“To receive your HBO/Showtime credits, you must maintain a minimum of Bronze level or equivalent programming.”
“If you do not cancel HBO/Showtime at the end of the 3-month promotional period, you will be billed the normal rate of $22.00 per month.”
(24DrDcb) Colleen W. 8VY: Can I help you with anything else?
Jeremy Benson: No that is all. Thank you.
(24DrDcb) Colleen W. 8VY: You are welcome.
(24DrDcb) Colleen W. 8VY: I'm glad we were able to take care of that for you. You can also find information about your Dish Network equipment, how to's, and troubleshooting steps at tech.dishnetwork.com. We are also open 24 hours a day and 7 days a week for your convenience. So, if you need us, we’ll be here. Thank you for being a valued DISH Network customer, have a great day.
Jeremy Benson: You too.
(24DrDcb) Colleen W. 8VY: Thank you.[/FONT]
I am glad I took a little chance and canceled paltnium last night, not a huge deal but it made things pretty smooth when they were up and running and were able to add it back on. Its nice for now to save ten bucks and with AEP get quite a few HD channels, hope it stays ten bucks for a while.
I do see though that the website is still buggy, if you want to make any changes you get a programing error
I do see though that the website is still buggy, if you want to make any changes you get a programing error
Dont fight with them...
Just call them and if they give you a problem then cancel the HD package, pay the $5 downgrade charge. Then thank them and hang up.
Call back in and tell them you want to add the HD package. While they are adding it ask them if it includes the platinum page for free. They will say yes.
Thank them when they are done and now you are saving $120 a year.
Just call them and if they give you a problem then cancel the HD package, pay the $5 downgrade charge. Then thank them and hang up.
Call back in and tell them you want to add the HD package. While they are adding it ask them if it includes the platinum page for free. They will say yes.
Thank them when they are done and now you are saving $120 a year.
Dont fight with them...
Just call them and if they give you a problem then cancel the HD package, pay the $5 downgrade charge. Then thank them and hang up.
Call back in and tell them you want to add the HD package. While they are adding it ask them if it includes the platinum page for free. They will say yes.
Thank them when they are done and now you are saving $120 a year.
Very good advice!!!!, you know now they have another marketing tool against other companies no "extra" HD packages...Though dont think they would use it though!
Ive tried to drop plat and add gold with hd twice online and it wont let me. I may just try the dump all and re-add hd while Im at work Monday.
I tried to add platinum HD this morning:
(24DrDcb) Lynn A. BP2: Thank you, How may I assist you today?
David Jenkins: i was told via live chat yesterday that I could activate platinum hd today for free. i would like to do so now.
(24DrDcb) Lynn A. BP2: Unfortunately our system is down right now and I can't access that information to help you.
David Jenkins: what do you suggest?
(24DrDcb) Lynn A. BP2: I apologize for the inconvenience, you could go to Satellite Television - DISH Network - 1.888.825.2557, and register your account.
(24DrDcb) Lynn A. BP2: Then you can log in to your account information and make programming changes.
David Jenkins: can i add the free programming online?
(24DrDcb) Lynn A. BP2: You can make programming changes there, and when you add the new HD package it is automatically free.
David Jenkins: mahalo.
(24DrDcb) Lynn A. BP2: You have a great day, and thank you for being a DISH Network customer.
David Jenkins: aloha
(24DrDcb) Lynn A. BP2: Bye.
I logged into my account and got this message when I clicked on the "add/change programming" radio button:
Programming changes are not available through online support. To make programming changes please call 1-888-884-2741.
I wince at the idea of calling dish. It always seems to take a lot of time and life energy to educate the csr's about what's currently happening. Too bad they don't visit this site.
I went into online chat and was told Platinum HD is not available in HI.
Just made the changes on both of my accounts for my parents and me. Brad the online rep said I would still receive the $3.00 credit monthly for the WITH dvr pack like I did for dvr advantage pack. So this looks good. Gained 11 hd channels and still receive the $3.00 dvr credit and still receiving the monthly loyalty credits for $10.00 on both accounts. Good day to be with DISH.
I did the chat, and asked to "change my HD package". My idea is that the old packages are no longer available, so any package added today would have the Free Platinum. The first rep said that the new HD package was "unavailable". I had him check and he came back later and said he was sorry, but could not do it.
I disconnected, got a new rep, and this guy knew exactly what I was trying to do (Classic CS Rep Roulette !) In a few minutes, I was changed from the old "Dish Latino Max HD Ultimate" (which was $20 per month) to the new "Dish Latino Max HD & Platinum" (which is $10 per month). It took only a few minutes for my Online Account Programming to reflect the change.
The rep said no fees, but it takes 24 hours for billing to be reflected online, so I will check tomorrow to see whether he actually reversed the downgrade charge (if any).
So, do not argue with your rep if they do not understand, just politely disconnect and reconnect (be sure that the name of the rep is not the same the second time to ensure that you did not end up with the same guy).
PS Interestingly, the English Language Web Page about Dish Latino has the new changes, but the Spanish Language Web Pages have not changed at all, so clearly the Spanish speaking web guy does not work weekends.
I disconnected, got a new rep, and this guy knew exactly what I was trying to do (Classic CS Rep Roulette !) In a few minutes, I was changed from the old "Dish Latino Max HD Ultimate" (which was $20 per month) to the new "Dish Latino Max HD & Platinum" (which is $10 per month). It took only a few minutes for my Online Account Programming to reflect the change.
The rep said no fees, but it takes 24 hours for billing to be reflected online, so I will check tomorrow to see whether he actually reversed the downgrade charge (if any).
So, do not argue with your rep if they do not understand, just politely disconnect and reconnect (be sure that the name of the rep is not the same the second time to ensure that you did not end up with the same guy).
PS Interestingly, the English Language Web Page about Dish Latino has the new changes, but the Spanish Language Web Pages have not changed at all, so clearly the Spanish speaking web guy does not work weekends.
I cancelled yesterday (Platinum), and re added it today, I had an on line chat with a rep and all went smoothly.
