Dish doesn't recognize subscription.

[DocPit]

We have Dish's America's Top 120 package. Lately, in the middle of a program to which we are subscribed (e.g., an HGTV program) we will get a screen telling us we are watching a channel to which we are not subscribed. We then get an offer to upgrade and a Customer Support download. Does anyone know what the problem is.

We've had Dish for just over a month, and it seems like the service keeps getting worse. There's at least one new problem each week.

 

[Mr Tony]

try a hard reboot. Unplug the receiver for 10-15 seconds then plug back in....that usually fixes the issue

 

[sjvirchow]

try a hard reboot. Unplug the receiver for 10-15 seconds then plug back in....that usually fixes the issue

I've started to do this every two weeks or so, and my friend who's on Crap Warner Cable started doing this, and all his problems went away. It's magic!

 

[RaymondG@Dish Network]

I can look into what is going on. Please send me a PM with your phone or account number so I can assist you firther. Thanks!