Subscription reinstatement

[daveh505@comcast.net]

I own a 211K used with a "carryout" automatic dish that we use in our RV. We subscribe to the latest RV pay-as-you-go programing that dish offers and am paid up through next month( Feb). We have not let our account lapse. I came close one or two times but always caught it in time. I started my pay-as-you-go programing this summer right after aquiring the "carryout" automatic dish. Since then I have had to call dish to reinstate my subscription EVERY time there has been a break in using and viewing the programing and EVERY time I am assured the reinsatement will not be nessecary, EVER AGAIN. I have just troubleshoot and fixed some problems encoutered on our last trip of 3 weeks. 2 of which the dish was unuseable because of technical problems. GUESS WHAT the program guide downloaded just fine and I can see the FYI channel but everything else gets me a messge PROGRAMING NOT AUTHORIZED. I go to look at my DVR external hard drve and I get the mesage thaT IT NEEDS TO BE SETUP. When I look at my dish account online it shows that I'm paid up and my hard drive DVR is authorized and ready to go. Can someone please tell me WHY this is happening? Can someone help me permenantly fix it?
Thaznks
Dave Harris

 

[MaryB@SlingTV]

I own a 211K used with a "carryout" automatic dish that we use in our RV. We subscribe to the latest RV pay-as-you-go programing that dish offers and am paid up through next month( Feb). We have not let our account lapse. I came close one or two times but always caught it in time. I started my pay-as-you-go programing this summer right after aquiring the "carryout" automatic dish. Since then I have had to call dish to reinstate my subscription EVERY time there has been a break in using and viewing the programing and EVERY time I am assured the reinsatement will not be nessecary, EVER AGAIN. I have just troubleshoot and fixed some problems encoutered on our last trip of 3 weeks. 2 of which the dish was unuseable because of technical problems. GUESS WHAT the program guide downloaded just fine and I can see the FYI channel but everything else gets me a messge PROGRAMING NOT AUTHORIZED. I go to look at my DVR external hard drve and I get the mesage thaT IT NEEDS TO BE SETUP. When I look at my dish account online it shows that I'm paid up and my hard drive DVR is authorized and ready to go. Can someone please tell me WHY this is happening? Can someone help me permenantly fix it?
Thaznks
Dave Harris

Hi Dave, I am sorry that you are having this issue with your 211k receiver. The problem you are experiencing is an authorization one. Your account can be in an active status but if you disconnect your receiver from the satellite signal for a length of time, the receiver loses the authorization for your programming. The only way to prevent this from occurring is to leave the receiver connected to satellite feed. If that is not possible, you will need to connect the receiver, run the check switch test and then contact DISH for a "Hit". This will reauthorize the receiver for you. If you have any additional questions or concerns, please let me know. Thank you!

 

[rajmarie]

Strange. I had 1 of my box (non dvr) disconnected for a little more then 3 weeks & when I reconnect it it was working & didn't require a hit. My dish account is in my apartment if that's the reason.

 

[Bobby]

It needs to be a few months....

 

[chainblu]

Not necessarily, I had a 322 disconnected for about 2 weeks while remodeling and it needed a re-hit.

 

[daveh505@comcast.net]

Thanks a lot Mary K. I knew a dirt member would come through for me. So I'm understanding that if I go ahead and hook up and get FYI then call in to dish and ask for a "HIT" TO REAUTHORIZE my reciever and programing, leave the reciever hooked to a live dish that I wont have to do anything for our next trip to Kansas in May. Then when I get to kansas ask for nother HIT to reauthorize again. How do I get around the twits and twinkles at dish customer service. They have been some of the thickest headed CS I have ever encountered. and what is the best phone number
ThaNKS
Dave H

 

[daveh505@comcast.net]

Thanks a lot Mary K. I knew a dirt member would come through for me. So I'm understanding that if I go ahead and hook up and get FYI then call in to dish and ask for a "HIT" TO REAUTHORIZE my reciever and programing, leave the reciever hooked to a live dish that I wont have to do anything for our next trip to Kansas in May. Then when I get to kansas ask for nother HIT to reauthorize again. How do I get around the twits and twinkles at dish customer service. They have been some of the thickest headed CS I have ever encountered. and what is the best phone number
ThaNKS
Dave H

Come to think of it I may have spoken a bit too harsh about Dish CS. The last time I spoke with them they seemed to try harder to understand my gibberish and did actually reauthorize in minimum time.

 

[MaryB@SlingTV]

Thanks a lot Mary K. I knew a dirt member would come through for me. So I'm understanding that if I go ahead and hook up and get FYI then call in to dish and ask for a "HIT" TO REAUTHORIZE my reciever and programing, leave the reciever hooked to a live dish that I wont have to do anything for our next trip to Kansas in May. Then when I get to kansas ask for nother HIT to reauthorize again. How do I get around the twits and twinkles at dish customer service. They have been some of the thickest headed CS I have ever encountered. and what is the best phone number
ThaNKS
Dave H

How long it takes before the reviever needs to be reauthorized does vary. If you hook it up and get the 005 message "Programming not Authorized". Call Dish Network and say, "I disconnected my reciever for a month and I am now getting a 005 message. Can you please send a hit to my receiver?" The agent should be able to do this very quickly and it will resolve your issue. You can always log into Sat Guys and have DIRT send the hit!! Good Luck and Safe Travels!!

 

[skyviewmark]

I personally think Dish needs to add an option on the 800 number for this issue.. It happens so much to campers and RV'ers. It would save time on all parties with a simple phone command to send a rehit.

 

[n0qcu]

I personally think Dish needs to add an option on the 800 number for this issue.. It happens so much to campers and RV'ers. It would save time on all parties with a simple phone command to send a rehit.

They did have that option, I haven't called for quite awhile so don’t know if its still there or not.

Sent from my DROIDX