Hopper Q&A and Install Tips

Scott Greczkowski

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Sep 7, 2003
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Was just sent this so I am passing it along. :)

This should help out a number of folks... and hopefully the installers learn to no hook up the Joey's until after the Hopper has downloaded both sets of software. :)
 

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my installer tried starting up the joey before the live tv and it would not connect at all after that, we put another one on it. They were told in a meeting that they could power it up when the hopper was still starting but I am guessing not true. Also they never got sent any duo nodes so I only have one hopper right now, but they said by tuesday should have another node here. Lets hope this all goes good.
 
My tech had the same documents, and they were very helpful. One hopper went automatic & the other had to be manually invoked to get their load
 
DNS tech here - I just completed my first official installation of the Hopper and Joey system after a few weeks of research. Here are your tips / bits of advice / observations:

1. Much like the software that we're seeing on the ViP722k receivers, the setup process spoon-feeds you. If you are a customer and received yours in the mail, you'll love it. If you're a tech, you'll love it at first, but it will get very annoying after you're comfortable with the system.

2. Download times are longer with the Hopper than with your other receivers. I've also observed Hopper download times to vary greatly as well. You're looking at an average of 20 - 45 minutes for the Hopper to receive its software + activation.

3. Download times for Joeys average roughly 10 minutes each. Activation takes 3-5 seconds (which rocks, by the way). You may not simultaneously download software onto your Joeys! They must be done one at a time! You will permanently destroy your Joeys if you try to link them to your Hopper at the same time! Keep them in the box until you're ready to install and download, one at a time! Keeping them in the box will have a tremendous result as far as the "dummy factor" goes. And this must be done after (and only after) the Hopper has received its software first!

4. Therefore, a 3-room setup with one Hopper and two Joeys will take roughly an hour (and some change) to download and activate. The good news is, you will save a ton of time on cabling this system out. So time-wise, it evens out to what you're already used to. For now.

5. Most of us techs are in the habit of activating all receivers at the same time. That's a good habit - with this system, you absolutely must activate your Hopper and Joeys at the same time. And as usual, new connects can be activated through ETA direct, but upgrades must be done by calling Dial-A-Dunce.

6. The remote controls will not allow you to program a TV code (or learn from another remote) until everything is downloaded, activated, and ready for channel surfing. This goes for both Hoppers and Joeys. If you try to program a remote while it's downloading, weird things happen with the lights across the top. It looks almost as if the remote is cussing you out in its own special way.

7. NEVER fight the process! I'm used to DNS's other receivers, where I can abort a checkswitch if I get an error message. Not with this system. If you make any attempt to thwart what a Hopper or Joey is trying to do, you will regret it. Follow each step-by-step procedure, no matter how much it makes you want to grind your teeth. Never hit "Cancel" during setup - for any reason - ever, unless you're looking to double your install time.

8. There's no need to use long stingers on the nodes. I generally keep mine flush, and I have confirmed that flush works.

9. If you're going for an Eastern Arc, God be with you. And let us all know how that went.

10. I've also confirmed that crummy, crappy RG-59 from the 1980s, with dry rot, barrels etc...... carries a beautiful HD signal to the Joeys. Cheap splitters work just as well. Don't get hung up on that kind of stuff anymore. Only keep the feed to your Hopper in high regard. To hell with everything else. Especially wall plate barrels.

11. Solo nodes fit nicely in cable company boxes. Can't vouch for the duo though.

12. If you're reading this, it means that you're doing your homework. Do more! Get some wiring diagrams - they help tremendously. And remember, nobody at corporate is going to help you. So if you get stuck, don't bother calling them.
 
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I pointed out #3 in my review.

Seems like a majority of the install issues is due to the installer trying to put the cart in front of the horse. :)

But I guess the bright side to all this for the techs is live and learn. People seem to learn better from their mistakes so future installs should go smoothly for most. :)
 
Printable PDF of the Hopper Install Troubleshooting Documents

i rotated all the images so that they fill the page. Makes it easier to read when printed out this way. Enjoy :)
 

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I also posted an unofficial rough outline of the initial hopper setup.

link: Initial Hopper Setup

It's basically a condensed version of the week 4 training video that discusses activation from their tech portal.
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There's an additional thread with some basic wiring diagrams just to give customers an idea of what's involved with installing the hopper/joey

link: Hopper And Joey Wiring Diagrams

__________________________________________________________
 
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What are the options for people in PR and US Virgin islands that have single dishes catching single birds with Legacy or DP LNB's and switches?
 
Kudos to LinkUs tech for an excellent install. Only rushed the easy stuff, like unpacking, cabling, etc. Was careful to allow time for downloads, etc. When it doubt called the office to ensure how to proceed. Very clean install. I know LinkUs has got some bad press (location seems to be a factor) but this is my 3rd install from them over 9 years and never had a callback. They always call me the next day as a followup.
 
DNS tech here - I just completed my first official installation of the Hopper and Joey system after a few weeks of research. Here are your tips / bits of advice / observations:
9. If you're going for an Eastern Arc, God be with you. And let us all know how that went.


I have completed several H&J jobs using the eastern arc, However some of them have a moca communication issue, which I think is attributed to the Duo Node itself. I find that it is much easier to use the 1.2k dish for eastern arc. I have had no issues whatsoever with this.

This checklist is helpful, I will refer other DNS techs in my office to look at it, they seem to be turned off by the new equipment.
 
Scott, page 4 of the Hopper Joey System Activation and Setup instructions shows the Issue “FAQ: Does the Hoper Joey System support OTA?” and the resolution states: “The Hopper Joey system does not support OTA. Connect a separate OTA directly to the TV.”

This implies to me by the resolution not stating “At this time” or mentioning this as a future enhancement, Dish has no intention of providing OTA through the Hopper. Is this accurate?
 
Scott, page 4 of the Hopper Joey System Activation and Setup instructions shows the Issue “FAQ: Does the Hoper Joey System support OTA?” and the resolution states: “The Hopper Joey system does not support OTA. Connect a separate OTA directly to the TV.”

This implies to me by the resolution not stating “At this time” or mentioning this as a future enhancement, Dish has no intention of providing OTA through the Hopper. Is this accurate?
it's a word game basically. If you absolutely 100% must have OTA, then don't get the hopper/joey until it's ready to go in the product. Don't gamble with Dish supporting it in the future. They've said they'll try to get it done in the summer, but don't take the risk until it's ready to go. That way you'll be happy with your current OTA setup until Dish gets the hopper ready.
 
it's a word game basically. If you absolutely 100% must have OTA, then don't get the hopper/joey until it's ready to go in the product. Don't gamble with Dish supporting it in the future. They've said they'll try to get it done in the summer, but don't take the risk until it's ready to go. That way you'll be happy with your current OTA setup until Dish gets the hopper ready.

I second that . IF ota is important and or 2 hopper integration is needed, then WAIT till the receiver does it right. IF you upgrade now , you will feel like you're missing something useful and this will lead you to feel dissatisfaction with the hopper.
 
Sparc and MikeD. Good advice, thanks. Yes, I’ll be missing something and I’ll be dissatisfied without the OTA locals. Specifically, football games when the NFL kicks off their season. I get better game choices with two sets of locals so I’ll upgrade to the Hopper only when it supports OTA locals.

Also, when and "iF" OTA local support becomes available, it's my hope that these locals will be passed through to the Joey's so they can be viewed on any of the other TV's.

P.S. Is there even enough bandwidth in the USB 2.0 ports to support OTA locals in HD?
 
Sparc and MikeD. Good advice, thanks. Yes, I’ll be missing something and I’ll be dissatisfied without the OTA locals. Specifically, football games when the NFL kicks off their season. I get better game choices with two sets of locals so I’ll upgrade to the Hopper only when it supports OTA locals.

Also, when and "iF" OTA local support becomes available, it's my hope that these locals will be passed through to the Joey's so they can be viewed on any of the other TV's.

P.S. Is there even enough bandwidth in the USB 2.0 ports to support OTA locals in HD?



Or, you can do like I told my disappointed customer to do today....... hook your antenna directly to the TV and change inputs to watch your OTA channels. That's how we did things during the Cold War, and boy was it dependable!
 

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