Dish Network CEO says label as America’s worst company to work for is “ridiculous”

[yaz96]

Dish Network CEO says label as America’s worst company to work for is “ridiculous”
By ANDY VUONG
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Dish CEO Joe Clayton said the company is conducting an employee survey for the first time.

Douglas County-based Dish Network has been branded as the worst company to work for in America.

The investment news and commentary site 24/7 Wall St. based its analysis on employee reviews submitted to glassdoor.com, where 228 out of 355 reviewers, or 64 percent, said they were either “dissatisfied” or “very dissatisfied” with the satellite-TV provider.

“You cannot move up in the company unless you brown nose,” one person states. “Job performance does not matter.”

Another one says that employees are “usually forced into mandatory overtime, which does not work well if you have a family.”

Dish chief executive Joe Clayton called the label “ridiculous.”

“To say this is the worst place to work in America – I’ve worked in a lot worse places. This isn’t one of them,” Clayton said in an interview at Dish’s headquarters. “To (brand) us with that total statement is ridiculous.”

Dish is conducting an internal employee survey for the first time, asking each of the company’s more than 30,000 employees, “How is our team working?”

“I want a benchmark that I can track as we go forward,” Clayton said. “This is from me all the way down to the person who cuts the grass.”

After the results are compiled, Clayton said he’ll sit down with the management team and “see where we can improve.”


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Dish Network CEO calls "worst company to work for" label ridiculous

 

[skyviewmark]

Well, as long as Mr. Clayton is happy then that is all that matters.. Life is usually pretty good in the Penthouse..

 

[thechaz05]

Well, as long as Mr. Clayton is happy then that is all that matters.. Life is usually pretty good in the Penthouse..

My thoughts exactly. Not sure how truthful survey will be with people fearing retaliation. Even if anonymous, fear will still be there. Can't wait to see the results though.

Sent from my phone using SatelliteGuys sweet app

 

[jr0d]

i cant wait to take this survey , its true it is one of the worst companys i have worked for! for me ill be putting down “very dissatisfied”

 

[Gobucks]

Be careful what you ask for. Our company does that every year. They put our a survey. It's has helped out a lot. Hopefully it will help Dish too.

 

[JimWH]

The beatings will continue until morale improves.

 

[Scott Greczkowski]

Joe is usually not around, I hear he is only there for big meetings. Even at Team Summit he didn't stick around. He gave his speech and that was the last time I saw him that week.

DISH does have issue. Do I think DISH is the worst company in America to work for? Not by a long shot.

With that said Joe is a people person and with his name on the line I don't doubt he will work to fix a number of the issues to make things better.

 

[TomD]

If a company of 30,000 employees is doing their FIRST internal survey, then there is no doubt they have some problems. It speaks to a culture where employee input is not valued.

 

[Scott Greczkowski]

I know some employees who have a lot to say about DISH but will not take the survey as they dont want to get raked across the coals by their supervisors and bosses for being honest with their replies. The survey says that the employee ID numbers will not be shared with management, but the folks I have spoken to about this dont believe them.

So ultimately I can see Joe coming back a month later saying "We had a survey which was given to each and every employee but only x% perticipated which shows us that our employees are happy to be part of the DISH family."

 

[digiblur]

I know some employees who have a lot to say about DISH but will not take the survey as they dont want to get raked across the coals by their supervisors and bosses for being honest with their replies. The survey says that the employee ID numbers will not be shared with management, but the folks I have spoken to about this dont believe them.

So ultimately I can see Joe coming back a month later saying "We had a survey which was given to each and every employee but only x% perticipated which shows us that our employees are happy to be part of the DISH family."

Exactly... The survey needs to be 100% anonymous users but if the entire shop gives them a bad rating then they know who it is.

Joe needs to go on undercover boss and see what happens in the real world where the tech spends hours installing a system only to have the customer open a trouble call the next day for something they caused and the tech doesn't get paid now.

Sent from my C64 w/Epyx FastLoad cartridge

 

[satjay]

Thats the problem with employee surveys across the board, employees fear the worst and wont give honest views, It kind of sucks

 

[jpmarto]

“To say this is the worst place to work in America – I’ve worked in a lot worse places. This isn’t one of them,” Clayton said in an interview at Dish’s headquarters. “To (brand) us with that total statement is ridiculous.”

Deny the problem. Great start!

 

[digiblur]

Thats the problem with employee surveys across the board, employees fear the worst and wont give honest views, It kind of sucks

Well I will say I saw a survey from a recent poll of state agency workers. Most answered and many of the results were not good at all.

Sent from my C64 w/Epyx FastLoad cartridge

 

[Liquidforce88]

He does not need a survey. All he has to do is go and look on the internet boards. There is nothing good said about working for this company anywhere.

The problems have been talked about to death.

1. Scheduling of jobs for techs. These drop in jobs are B.S. No customer expects a tech to be at the door within 2 hours of ordering service.
2. Daily demands on the tech have become unrealistic. 6 to 7 jobs in one day is crazy. Meeting all system specs and time slots impossible. You can't have top rated service and do it in 30 min.
3. Expecting techs to bring old systems up to new specs, and not paying anything or next to nothing for it.
4. Back charging techs for things beyond their control.
5. Penalizing techs for customers that live in the woods, customer that are not home for their appointment, customers cancel because sales mislead them or any other reason a job can not be completed that the tech has no control over.
6. Employee's that are forced to work holiday's with no extra pay. Pay TV service is not an essential service, and there is no reason customers could not get there job done a day later. But Dish has show again and again that they FORCE customers to take appointments on holiday's. Nothing more than corporate greed here.
7. Constant changing of the rules or flat made up as they go. (this has to do with the QC people failing jobs)
8. A customer satisfaction system that is setup for the tech to fail. Anything less than a 10 is a fail.
9. Penalizing techs for customers that don't have a home phone or High Speed internet.

I have not worked on the CSR side of the business, but I have heard complaints from them as well on these forums. Things like expecting the CSR to handel a customers complaints in a certain amount of time. How can you expect to have good customer service when you are more concerned about how fast you get the customer off the phone? I have heard of forced OT issues, as well as changed schedules with no consideration of plans the employee may have made.

The biggest thing is that the enviroment of the employee is one of constant fear. Constantly being told that your job is on the line. If you do meet one of the crazy demends this company has, they change it to a harder level. Never being told good job when you do meet a goal. It's always why can't you do better, never great job. I can personally say that Dish is the worst company I have ever done work for. I can't imagine a worse enviroment.

 

[costanzas_wallet]

8. A customer satisfaction system that is setup for the tech to fail. Anything less than a 10 is a fail.

So, if a tech is scored an 8 on one of the 5 metrics, it's a fail? Now I feel like crap for scoring honestly.
Also, who the hell decided between the 1-10 score, #1 being lowest and #0 being highest? I can only imagine how many customers push #1 and 0 for a ten and end up voting 1.

 

[jnelly]

So, if a tech is scored an 8 on one of the 5 metrics, it's a fail? Now I feel like crap for scoring honestly.
Also, who the hell decided between the 1-10 score, #1 being lowest and #0 being highest? I can only imagine how many customers push #1 and 0 for a ten and end up voting 1.

Happens all the time. Still the techs fault.

 

[robotek]

So, if a tech is scored an 8 on one of the 5 metrics, it's a fail? Now I feel like crap for scoring honestly.
Also, who the hell decided between the 1-10 score, #1 being lowest and #0 being highest? I can only imagine how many customers push #1 and 0 for a ten and end up voting 1.

The company's expectation for a tech is to score a 9.7 or higher. So if a customer gives a score of 7 or below for any of the questions asked, it is automatically scored as a ZERO. Only an 8 or higher will be added to a technicians final score. So basically, if you give a tech (9) 10's and (1) 7 out of 10 questions, his final score would be a 9.0 and would cause him to fail for that metric. But if that 7 given was an 8 instead, the final score would be a 9.8.

 

[costanzas_wallet]

Whatever you do, don't organize and then go on strike over fair working standards .. that would really suck for Dish Network.

 

[Liquidforce88]

Whatever you do, don't organize and then go on strike over fair working standards .. that would really suck for Dish Network.

Oh shops have organized before. The shop was closed and all techs were let go.

 

[costanzas_wallet]

LOL .. reason number 84 why I <3 Charlie.