Hi!
I am a "new" DirecTV subscriber.. signed up in September. By all accounts I have absolutely loved it! Recently due to Hurricane Sandy, everybody in my apartment building is being told to leave due to basement damage. I have found a new apartment and would like to move DirecTV with me. I called to scheduled the move, and since I am a new subscriber it'll cost me $230 to have it installed again. With everything that happened, I cannot by far afford this cost but really want to continue my service. I have been on the phone with DirecTV all last night trying to get them to waive the fee so that I can keep service (completely planning on staying with them for years if they waived the service fee) but they wont budge. I was offered a full buy out by Cablevision and free installation since im a hurricane victim. Any reason why, DirecTV...#1 in Customer Service, will not help! I got so frustrated last night that I decided to cancel the service starting 12 days from now. I am in last ditch mode for any suggestions??
I am a "new" DirecTV subscriber.. signed up in September. By all accounts I have absolutely loved it! Recently due to Hurricane Sandy, everybody in my apartment building is being told to leave due to basement damage. I have found a new apartment and would like to move DirecTV with me. I called to scheduled the move, and since I am a new subscriber it'll cost me $230 to have it installed again. With everything that happened, I cannot by far afford this cost but really want to continue my service. I have been on the phone with DirecTV all last night trying to get them to waive the fee so that I can keep service (completely planning on staying with them for years if they waived the service fee) but they wont budge. I was offered a full buy out by Cablevision and free installation since im a hurricane victim. Any reason why, DirecTV...#1 in Customer Service, will not help! I got so frustrated last night that I decided to cancel the service starting 12 days from now. I am in last ditch mode for any suggestions??