Not ridiculous at all... and I'm talking about if there is a LOS and the need to get up on that peak of the roof safely to get it installed. I'd trust those things way more than any ladder any day. Needing a 40' ladder requires two techs and then you are splitting the pay out of the job most of the time so there are a bunch of situations here that would be looked at from a tech point of view. If it looks too dangerous for even a 40' ladder then sorry its a no go and then you have the tech get hit which I guess is fine since nobody seems to care about them or safety. See what if that tech is on the edge of one more No LOS and they drop a pay grade then he will risk safety to get it done or risk losing a ton of pay for that next pay period. How does it feel to take food from their table does anyone stop and think and give any consideration of how a service technician no matter what service they come from is effected????
Wow.. I mean no wonder working for Dish is still #1 worst company to work for. They don't care about their employees no more than the common customer..shame.
I'll just end this conversation here.. cause unless you've done this job you have no idea..NO IDEA what it takes.
I do this job every day. So don't speak to me like I don't know what it entails. I do know. It's a little different for in house. Yes NLOS can affect my pay (for in house this really only affects our bonus). But trust me, I've done it long enough, I know the job.
I don't blame a customer for NLOS, most have no idea, and honestly it isn't on them to make sure before anyway. It's also not on the customers to worry about a techs pay. It's on them to make sure they are available when they set up an appointment, but if you can't get LOS from where you can safely acces, then you NLOS and move on.
In an ideal world people would have everything ready for us and know that it has LOS, but really... That isn't going to happen.
I am happy for you that you have moved away from the job since it bothered you so much and I am not disagreeing that it sucks that such things can affect the pay, but I don't agree that the customer should worry about it. They just want their TV and most don't know anything about this stuff.