Might be easier to switch to directv
But seriously I don't see what's so hard shipping this customer 2 replacement 311 or 211 receivers.
Why go through the hassle of trying to go to duo tuner technology
Claude, the reason the 722 is recommended to replace the pair of 301s (but not required) is that the customer can get DVR technology on two TVs for the exact same price as what they had. They can also ask to go to a pair of 211s, but they'll be the 211z, which has no built-in OTA tuner, no coax output, and cannot do interactive. And no, there will be no tech cost, and no commitment for either solution.