My daughter had to replace her silver VIP211. Dish sent a VIP211K. The old VIP211 had the DVR function activated and the new VIP211K does have DVR functionality. The problem is that all of the shows previously recorded by the old VIP211 show up, but can't be played. If she tries, the screen goes black. After a few seconds the title shows up on the black screen. Then it goes back to the original screen saying time left 0.00. New recordings work perfectly. She has cold rebooted many times. Any ideas?