I am sorry that you feel that way. As the saying goes, everyone is entitled to my opinion.
Dish Network Q4
- Thread starter wallyhts
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FWIW I threw the “Number of TVs” in the list as a proxy for the number of potential simultaneous viewers. This is one of the things satellite does much better than streaming, unless you have very high-speed, unlimited internet. But I forgot your point, that those monthly Joey/outlet fees add up pretty quickly, which limits this advantage for satellite.
Depends on the service. Sling, for example determines the number of simultaneous streams based on what you have subscribed to (Blue, Orange, or Both).
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So, in a sense, you are paying for additional outlets, but the cost isn't broken out in the same way.
- Nov 29, 2003
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Except for Sling, whatever programming package you have does not effect how many streams.
Hulu-2 ( pay extra for more)
Vue-5
DNOW-2 ( going up to 3)
You Tube-5
So, BOTH Hulu and Sling charge more for additional streams. Therefore, it depends on the service, which was my original statement. In addition, I've read that the cloud DVR for at least YouTube limits watching from DVR to 3 streams, so you can have variation within a service as well, depending on what you are watching.
YouTube TV is 3 concurrent streams, and you can attach 6 accounts to the same household. 6 different accounts can have separate DVR recordings/recommendations etc.. but the account on a whole can only have 3 concurrent streams across those 6 linked accounts.
Your right about the 3 streams from the DVR but the service doesn’t differentiate from what’s on the DVR vs live TV. Those 3 streams can be from DVR “recordings”, or live TV or a combination of both. What’s nice though is that when you save programs, it doesn’t work like tuners. You can record as many programs on as many channels as you want... but to playback those shows would take up 1 of the 3 streams. It’s no longer an issue of tuners for each program you want to record, but a matter of streams available when you play back the show.
Right.. it’s broken up another way. It all depends on how many concurrent streams you need.. which I suppose is connected to how many people watch TV at the same time. An extra Joey is cheaper than a 2nd OTT account. If you need more concurrent streams than an OTT provider gives... cutting the cord probably isn’t a good idea for you. I have DirecTV Now... with 2 streams. If my son wants to watch Disney Jr, I use the app and not directv now. That doesn’t use a stream. There are ways around the streaming limit. With all the options for TV.. Netflix, Plex, the channel apps, YouTube, etc.. 2 streams aren’t an issue for me. YMMV though.
To be clear, I am not passing any judgement on how the different services handle simultaneous streams. I was just saying you have to pay more in some cases.
Well in my area anyway their burying fiber optic. A bunch just went in last fall before the ground froze and right now their burying some in town under the sidewalks. There also marking for more to go in this spring. My grandpa grew up in the area and has a lot of connections so he knew about it before they even started. As far as other parts of the country go YMMV.
Well, they are a business that does need to make profits to operate as well. Much like yourself. I’m guessing you don’t handle accounts at cost?
They don’t make any money off those customers charging $20/mo
The option is there only as an alternative to customers disconnecting service so they can keep the subscriber on their books to help mask their massive churn issues.
They tell customers who call to cancel to pay a $20 per month cancellation fee all upfront, or give them the option to take a $20 package and Just ride out the contract.
Before when I sold dish our churn would always be around 2% to 2.25% per month. No matter what I did, I could never lower that number.
When Dish started offering the welcome pack to customers who wanted to disconnect, we would still get the chargeback on our commissions, but the customer would still be active on the books and didn’t count towards our churn.
When I stopped selling Dish, my churn was 1.13%
All providers Handel churn differently.
Comcast for example let’s their internet customers take a 10 Channel package with locals and a movie channel so they can say they have a video customer.
Directv on the other hand just discounts the heck out of their programming and gives away the NFL ticket and movie channels.
Dish just sells you a bare bones package they make no money on.
But out of all the providers out there, Dish is getting hit with the churn the most out of all of them.
#1 They treat their retailers like crap, and Directv/ATT has made it so much better to do business with them, many retailers see that the grass is greener on the other side.
#2 Dish is NOT an internet service provider. People these days want internet before they want Tv. Unless satellite internet is your only option, customers are switching to the cable companies or looking at bundling with ATT/DIRECTV.
I know Dish has the Hopper, and all this other wonderful technology. If your on this forum you have some variation of it with either Dish, Directv.
My primary business is running a call center selling this stuff. I can tell you 95% of the customers don’t cate about the technology but are more focused on price.
Believe it or not I have a lot of commercial accounts I Handel at cost or even sometimes take a loss.
I get customers who come into my office who need a remote and many times I’ll give them one even if they didn’t buy from me.
Some remotes I get for free from Comcast. Other Directv remotes I might pay a $1 Each.
I usually look at the big picture, I don’t need to nickel and dime customers to stay in business.
As far as Dish Charging fees, they do it to hide the true cost of the programming.
With the “fee” model, they can advertise a lower cost and use a 1 Tv home as an example that they might not make a big profit on.
However Dish knows x number of customers are paying a DVR fee and the average home has something like 2.3 receivers.
It’s all calculated, even when they raise rates they know they will loose X number of customers, but will make it up in increased revenue.
I spoke to a former Dish VP who now works for VIASAT.
he told me several years ago that it will come to a point in 2017/2018 that Dish will no longer care about getting new subscribers. They are going to focus on retaining their existing customers base. They may loose customers, but will be more profitable than ever before in the history of the company.
Charlie said this to him, and I see it happening now.
Those are one time costs. I’m talking about your revenue and profit making ventures. Someone needs a service call? Do you, on average, do them at cost? I ask, because these are services that both Dish and DTV take losses on(because of the big picture). What about any recurring services?
I usually do service calls at a loss or at cost. I had one I did yesterday at cost, and another one we took a loss.
Many times I’ll run service calls myself as I don’t have to pay a technician and I fix it right when I go out so I’m not going out again.
Many times it’s easier to just fix it, then argue with a customer over the costs.
We do get customers who abuse the system, and those we will either put our foot down and start charging or make them go away.
Usually certain customers stop bothering us after we send them an invoice in the mail. If they pay, great! If they don’t, they won’t call us because they know we will ask for payment before going out again.
I don’t do anything on a recurring business except collect residuals.
