Joey 4.0 Upgrade Request

[Peter Parker]

As some of you may recall I promised to mention it here if I tried again to upgradetoa Joey 4 w/o an installer/ sales ca;;. Well I tried again and I was turned down.

 

[zcrayfish]

As some of you may recall I promised to mention it here if I tried again to upgradetoa Joey 4 w/o an installer/ sales ca;;. Well I tried again and I was turned down.

Assuming you were trying to upgrade to a leased Joey 4? If you had a purchased one, I doubt the CSRs would care and would simply activate it.

 

[Peter Parker]

Assuming you were trying to upgrade to a leased Joey 4? If you had a purchased one, I doubt the CSRs would care and would simply activate it.

Well I don't have a purchased one.

 

[Bobby]

Well I don't have a purchased one.

And the odds are that Dish will not lease you a Joey 4 without a Hopper+. If you purchase a Joey 4 they will undoubtedly activate it for you without the Hopper+. The other thing you could do is order the Joey 4 and Hopper+ from Dish and then refuse the plus when the installer goes to install it. Or, let him install it and then disconnect it after he is gone. The Joey 4 will work just fine without the plus. If you choose to do that there is a procedure to follow to get the Hopper to initiate itself as a plain Hopper 3.

 

[Peter Parker]

And the odds are that Dish will not lease you a Joey 4 without a Hopper+. If you purchase a Joey 4 they will undoubtedly activate it for you without the Hopper+. The other thing you could do is order the Joey 4 and Hopper+ from Dish and then refuse the plus when the installer goes to install it. Or, let him install it and then disconnect it after he is gone. The Joey 4 will work just fine without the plus. If you choose to do that there is a procedure to follow to get the Hopper to initiate itself as a plain Hopper 3.

Maybe I was not clear about what I wá trying to but since the point was to avoid the install which they admit is more of a sales call than a necessary install I do not think I will do that.

Also note that in both of the phone conversations I had with CSRs they were willing to send the requested item but only with a service/ sales call

 

[HipKat]

And the odds are that Dish will not lease you a Joey 4 without a Hopper+. If you purchase a Joey 4 they will undoubtedly activate it for you without the Hopper+. The other thing you could do is order the Joey 4 and Hopper+ from Dish and then refuse the plus when the installer goes to install it. Or, let him install it and then disconnect it after he is gone. The Joey 4 will work just fine without the plus. If you choose to do that there is a procedure to follow to get the Hopper to initiate itself as a plain Hopper 3.

This is best way.
Just to note, if you do that to remove the Plus after he leaves, hold the POWER button on the front panel in for a sold minute as you disconnect the plus and move the HDMI back to the Hopper. When it reboots it will come back as a Hopper. Less time and it will come back looking for the Plus

 

[HipKat]

Maybe I was not clear about what I wá trying to but since the point was to avoid the install which they admit is more of a sales call than a necessary install I do not think I will do that.

Also note that in both of the phone conversations I had with CSRs they were willing to send the requested item but only with a service/ sales call

I don't know what you mean by sales call other than being offered the stuff we carry - which you can actually say no to but you aren't going to win this. The ONLY way you'll get to where you need to be is as Bobby described above

 

[larryk]

I called in two weeks ago as my commitment was up and and got my discount extended, I also requested 2 Joey 4's (moca) as replacements for my old long in the tooth original Joeys. They shipped the new Joey 4's with no truck roll, and no additional fees.

 

[Peter Parker]

Some of us do not mind listening to a sales pitch. In fact some might even enjoy it or at least listen to it willing. Others would prefer to avoid it. I fall into the latter category but I respect that others might like it. I hope you will return the favor.

As for Bobby's way bring the only way I respectfully disagree. As another poster mentioned it is sometimes possible to avoid the visit. CSR roulette is real.

 

[Peter Parker]

I called in two weeks ago as my commitment was up and and got my discount extended, I also requested 2 Joey 4's (moca) as replacements for my old long in the tooth original Joeys. They shipped the new Joey 4's with no truck roll, and no additional fees.

I am glad that worked out so well. I have heard some stories like yours and others where they were told they needed an installer to come out and make recommendations.

I may try again at some point or I may live with what I have