My parents have phone lines on all receivers and when I move next week I will have phone lines at my Girlfriends apartment
Audit Department HELL!
- Thread starter Claude Greiner
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My cousin had Dish and had the Dish Taliban call him. After giving him a hassle, he told them where to take their service and cancelled them.
Ironic thing is his recievers were hooked up to the phone line, although his phone and internet was via the cable co.
Ironic thing is his recievers were hooked up to the phone line, although his phone and internet was via the cable co.
I have owned two (2) 622s for more than a year. In my case, each and every time there is a change with my account, (programming, swap three receivers for failed HDMI, return two leased 811s, etc.), Dish Network always claims ownership of at least one of my receivers and charges an additional $6 Leased HD Receiver fee. I then place a call into billing only to told by some barely speaking english representative that I am confused - her records clearly show that it is a leased receiver...even though I purchased them at the tune of $500+ from an authorized retailer, have receipts, and have never signed any leasing documents. Ugh!
Anyway, this is the 5th or 6th time I have had to deal with the folks at Executive Services to resolve this issue. Nice people - the probem is temporarity corrected - but it is never a permanent fix. Hell, my fax is now up to 11 pages since I have to show proof of ownership of my equipment, along with emails and discussions I've had in the past these folks. Bottom line: Dish Network doesn't have a clue if your receivers are leased or owned...so they claim ownership and make you prove them incorrect. I am convinced this is true! I regret buying my equipment at this time since it takes more than three hours of my time (calls, email, faxes, hours placed on hold) to resolve this issue...just to save $6. It's as though I am dealing with a ship of fools. Ugh!
Anyway, to top off this latest iteration...someone from Executive Services created a troublecall and rolled a truck to correct my "technical" problem. Seriously, I cannot make this up! I was notified by the local dispatcher on Friday that I had a service call scheduled for Sunday afternoon (Mother's Day no less). I explained there was nothing wrong with my equipment and that I did not schedule an appointment. The appointment was cancelled. Well, yesterday evening I had voicemail on my answering service stating we missed our scheduled appointment Sunday afternoon and to call a 1-800 number to reschedule. The local installation company then tells me that I would be charged for the missed appointment. Ok, I am on the phone for another hour once again resolving this issue...all because Dish Network keeps claiming ownership of my equipment, cannot place notes in a customer account, does not communicate throughout the organization, etc.
I just can't wait to be audited...
Anyway, this is the 5th or 6th time I have had to deal with the folks at Executive Services to resolve this issue. Nice people - the probem is temporarity corrected - but it is never a permanent fix. Hell, my fax is now up to 11 pages since I have to show proof of ownership of my equipment, along with emails and discussions I've had in the past these folks. Bottom line: Dish Network doesn't have a clue if your receivers are leased or owned...so they claim ownership and make you prove them incorrect. I am convinced this is true! I regret buying my equipment at this time since it takes more than three hours of my time (calls, email, faxes, hours placed on hold) to resolve this issue...just to save $6. It's as though I am dealing with a ship of fools. Ugh!
Anyway, to top off this latest iteration...someone from Executive Services created a troublecall and rolled a truck to correct my "technical" problem.
Seriously, I cannot make this up! I was notified by the local dispatcher on Friday that I had a service call scheduled for Sunday afternoon (Mother's Day no less). I explained there was nothing wrong with my equipment and that I did not schedule an appointment. The appointment was cancelled. Well, yesterday evening I had voicemail on my answering service stating we missed our scheduled appointment Sunday afternoon and to call a 1-800 number to reschedule. The local installation company then tells me that I would be charged for the missed appointment. Ok, I am on the phone for another hour once again resolving this issue...all because Dish Network keeps claiming ownership of my equipment, cannot place notes in a customer account, does not communicate throughout the organization, etc. I just can't wait to be audited...
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We had some novices the other day praising Charlie for his great service. I clearly pointed out to him that Dish was second rate. Claude your problems are echoed over and over across the board.
I thought the Nazi Audit Team only existed for those with multpile receivers which weren't hooked up to a phone line.
It has been my experience with the Audit Team that when they require changes, they cost DiSH Network money.
I was going to reply, but after reading your other posts, the only thing you "clearly" pointed out was you ignorance.
Claude you are RETAILER AS WELL!!! yOU SHOULD BOT HAVE TO PUT UP WITH THIS BULL!!!! dID YOU TELL THEM YOU ARE A DISH RETAILER!!!!
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Claude
Call up and cancel, see how they like it, oh but you will get a charge back, you installed it right!!!
Call up and cancel, see how they like it, oh but you will get a charge back, you installed it right!!!
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It would actually be easier at this point to cancel my 2nd account and open up a new one in my girlfriends name at her new address when I move next week.
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Are you serious? Did the CEO address ever respond?
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Im not kidding!
I emailed the CEO's office on Friday, they have not gotten back with me yet!
DISH has missed the boat, and will not follow their own rules anymore, and said rules have gotten ludicrous.
They were a good company once and I traded their stock a lot 5 years ago, and was a customer once for 6 years.
They were a good company once and I traded their stock a lot 5 years ago, and was a customer once for 6 years.
Funny and Dish won the Most Customer Satisfaction Award of the Year today. I wonder if the Audit team helped them to do that?
