Recent content by avchong

I pay for my programming on an annual basis and I have just received a letter from DISH as follows: "April 20, 2013 Dear Valued Customer, On 5/22 there will be some changes happening to your account. To ensure your full understanding, we wanted to take the time to describe what those...

I would like to find my Activity since last statement but can't locate it on Dish's website. It used to be a function some months ago before they revamped the website. Any reason for dropping this?

It happened to me also and I had to contact Dish twice to reset my password as the online reset would not work. The first agent told me to continue using my email address and she reset my password. Of course this did not work and the second agent that I contacted then told me that my login ID...

Presently I have a 625 with no DVR or Lease fees (upgraded my owned 721 to a leased 625), can the 625 be upgraded to a 722 without subscribing to any HD programming and will the DVR and Lease fees continue to be zero?

Why is the volume on some of the Denver local channels so loud. It is annoying as you have to reduce the volume everytime you view these channels. Currently the channels are 8201-KCNC, 8203-KDVR and8205-KTVD and what is perplexing is that these loud channels will change from week to week...

My 721 was owned by me and I was also told that there would definitely be no Lease or DVR fees for the upgrade. Well, my 721 upgrade to a 625 was installed on 9/20/08 and my account was immediately charged a monthly LEASED RECEIVER FEE of $5.00 plus taxes. Called their billing dept. and was told...

Can anyone else confirm that they will waive the DVR fee and how to get it waived. I was advised by a CSR that they will not waive it.

I also recently had the same experience where some twit at the CEO group refused to answer my followup e-mails. Even the customer service at the CEO group seem to have gone down the drain. So sad.

I was advised by Gregory Wall at ceo@echostar.com that there will be a DVR fee of $5.98 per month for the replacement 522. Here is his reply to me: If you choose to have the 721 receiver replaced, it will be replaced with a DISH Player DVR 522. The 522 will be owned by you and you would be...

I will be installing a SW64 multi-dish switch indoors. How do I ground it?