Recent content by brittanygarden

If you have a Hopper/Wally, go to Diagnostics > Tools > Guide Update > Yes If you do not have a Hopper, see the info above from worstman1

Issue resolved

We're aware and working on a resolution

Yes. No ETA.

Hi! It sounds like you may be correct. I'm not sure when you purchased the Playmaker, but it may be a good idea to check into the warranty info here. 2 year parts, 1 year labor. You can also find a local dealer here, who may be able to provide technical assistance.

We will look into this issue and get it escalated. Thanks!

Prior to the Android equipment, pressing the SAT button would bring A/V. On Android boxes, this functionality is now utilized by the Home button. Try pressing and releasing that.

The page you're looking for is here and no, this is not the Multi-View that it is referring to.

1. Move existing HDMI from Hopper to Hopper Plus 2. Connect USB cable, USB Type-A end in Hopper and USB-C end in Plus 3. Connect Plus to Power using provided power cable Once the USB is connected to both and the Plus has power, the Hopper enters Plus mode and no longer needs an HDMI connected...

That is our business rule and the system will not let you. If you want a Hopper Plus, you will need to remove a Hopper.

We are not allowing a Hopper Plus on a dual Hopper install.

It does not.

Dual Hopper setups are not compatible with the Hopper Plus and would need to be modified to a 1 Hopper installation. Whether that is using only 1 existing Hopper or upgrading to a Hopper 3.

You can find more info here: https://my.dish.com/support/receivers/androidtv

They do have the Android software. The method they used to download was not via satellite.