What a nightmare! I would call E* and request separate RG-6 for Sat1, Sat2 and OTA...ya know, like professional installation! Also, the 942s 8-VSB tuner is simply one of the worst in the industry IMO.
Yes, they are certainly overpriced and their Customer Services and Tech Support are outsourced overseas. You would be better off going back to cable where you can lease a working HD DVR---or many HD DVRs---for a very low rental fee. You certainly have to fork over $250 for a soon to be...