Recent content by Zero327

Some subs can be so dense... So let's simplify this down. If you place an order for something, or ask for a tech, have one and only one phone number on the account, and fail to answer that phone number or it's bad; YOUR ORDER/TECH IS BEING CANCELED. Done, period, finito; self-inflicted pain...

CSRs routinely issue Time Without Service credits in the event of an outage or truck roll delay. So it's not even good money spent on a service... it really does boil back down to "it's just TV".

This should be required reading: http://www.huffingtonpost.com/matt-walsh/bad-customer-service_b_3799574.html

He didn't part, he was parted from DISH; at gunpoint. Now the interesting thing he never tells the whole story on, is why. It is interesting though, promise.

Hmmm. Let's see. This is the customer's perspective, and THIS.... There...That's better.

You signed a commitment. They just don't use the verbiage "until death do you part". Although I think they do part with you if you croak.

I once worked for a man who believed that if you provided the highest quality customer experience, you didn't have to price match and customers would pay more versus going across the street to Best Buy. He believed it so adamantly, he sold DVDs and Blu-Rays for $29-39 (when they first came out)...

Or...it look several years of DISH's entire customer base upgrading? Yeah, some of it is churn, but it's an unjustified assumption that most or even all of that equipment is due to churn. And DISH/logic don't go hand in hand most of the time, that's another assumption. Logic dictates you don't...

Someone misses some good ol Charlie-lovin! "Lucifer. Sitting in your basement. Sulking over your break up with the boss. You're nothing. "

Claude...Claude...Claude. Aren't you termed from using the phrase "DISH" for life at this point? None of the equipment is broken and you know it. Pieces of it are removed, intentionally disabled or the software changed to serve other purposes at a lower cost. That's a far cry from...

So it’s okay to take advantage of something so long as whoever you screw over can afford it. And you wonder why DISH is so paranoid about how it does EVERYTHING? And for the record, that CSR you're taking advantage of who according to your above isn't paid that well (which is true), will...

DISH doesn't like to give out promotions. Whether you've been committed for the last two years or not. :D It helps you watch out for predatory customers (leeches), but in itself it probably doesn't. A negative attitude doesn't solve any more business problems than wishful thinking. It's just...

Yes, people call DISH up and say that. Yes, they prioritize television over basic life necessities and then blame others for their poor financial circumstances. Yes, customers call hoping to get out of a contract without an EFT. Just as hard as the guy with a sob story (whether it's true or...

Tall, dark and handsome.

I'm sorry, want me to use my Joe-speak on this one? Here, let me blow some PR-quality smoke for you. 1. What do they want? Everything for free, or if not free, for as cheap as they can possibly get it (0% profit margin for a publically traded company) and free upgrades, credits, movie packages...