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I had two receiver returns in the last few months. On the first (an HR21) they said they'd send a recovery kit but all I got was an envelope asking for the access cards. When I called, they said to toss the 21 and send back the cards. On the second return (HR24 being replaced by genie) they...

I wasn't a 'come back' but I had canceled and a few days before disconnection they emailed me: - Free genie - Free nfl sunday ticket - 3 months of hbo/showtime/cinemax/etc - Total bill for genie + HR24 I already had with choice and 2 year commitment $61 first year and 71 second year.

You might feel that way, but I dont agree. I've made extensive use of the BBB and they've always helped me out, and their ratings have always been on target for the businesses I deal with. Here we have an example of a customer who wasnt serviced by the vendor, because they didnt get what they...

If, as I've mentioned before, directv had a 30 day satisfaction guarantee like they used to, this would have been resolved easily because it would have been in directv's best interest to give the customer what he wanted. Directv would have been out ten bucks a month (that they're probably going...

Theres an old joke somewhere about someone who yells "Help! I'm stuck in this hole! Help me out!" and someone comes by and says "I can lower a rope and you can climb out", and the guy in the hole says "Well, I found a shovel and I think I'm going to dig and see if I can get out that way"...

It looks like the problem here is two-fold. The first problem is that he wasnt installed with HD service when he expected to be. If the default from signing up is that you get SD unless you ask for HD and the sales guy never asks if you have an HD tv or want HD, then thats wrong. If the guy...

Hmm, when I tried the tool it didnt mention the 49ers or the Raiders, and although I live a 3 hour drive away from either stadium I'm considered in their local viewing area. Since you get the Philly locals, whatever is shown on those wont appear on the sunday ticket channels. What I do is see...

I've had the PP for a year and had an LNB replaced for free, so I think I'm about even. I dont think the big benefit is in whether anything will break and how much it'd cost you to replace a part on its own. I think the big benefit is that if anything goes wrong, you make a phone call and its...

Thats a huge bummer. When Dish and Directv first started doing this, I had a thought that they should have the installer guys drop by and pick all the boxes up and give you a receipt for them, then they could mail them all back in to the company in one big box. It'd probably save some money...

Plus tivo had it for a long time, and I think the directv engineering folks really wanted to cross off all of those tivo advantages. I think the plan was to make a directv tivo rather moot. Since the product has never materialized and I dont hear much about it, maybe it worked.

Same here. Actually I just wish I knew what this release was supposed to bring to the table. I dont think it shows any obvious features. I dont have it yet, so I cant really say if it runs faster. In general, these releases dump the guide data and the box has to rebuild that over a period of...

I've seen bugs get fixed and then come back again in later CE's and NR's. Looks like they're using chunks of code and switching them back and forth, and somebody isnt making sure the chunk they're switching in didnt have any known bugs.

The package weight from UPS should show the weight of two receivers rather than one.

Your sunday ticket will definitely not expire in 5 months, although the NFL regular season will be over by then!

Your existing external drive may or may not work with the directv box, it can be picky. If you turn off the directv box, unplug your esata and boot it back up, it'll be on the internal drive again and you can watch content. But series links you set up on the external drive cant and wont...

Your premium channel package lasts for 5 months from when you signed up, then your rate will go up. The NFL season will start and end on the NFL's published schedule, which you can find on NFL.com - Official Site of the National Football League. You will be able to see any non blackout game...

When you do it for a living, or when you've lived with it for a while the rules seem obvious. Given that studies show that the average college graduate cant explain their cell phone plan or balance a checkbook and we just watched hundreds of thousands of people lose their homes because they had...

Thanks DetFan. I'm really trying to help the directv folks understand that customers really arent the enemy and that some changes would benefit both the customers and the company. I think the problem I was trying to state was that when your contracts/agreements are complicated enough that...

From what I heard, the HR20 version is delayed several weeks due to some late bugs, and there are some users having some potentially serious problems with the release not recognizing the differences between first-run and repeats, especially with autorecords and boolean wishlists. Since I live...

Once again, my humor goes over like a lead balloon. But didnt Mythbusters make and fly a lead foil balloon recently?

I didnt think thats what he was talking about since the OP stated that the old receiver had already been replaced by directv, but if it was his intention I still doubt its doable. The directv content is stored as encrypted objects in an XFS database container inside the ext3 file system. Given...

More high end business maturity and professionalism. And not going to happen. Point to a single post where I trolled you or anyone else about anything. I hate to break it to you, but telling someone "look out that you dont end up with another 2 year commitment", "You're not the only one...

I dont think that English is his first language. Most of his posts appear to have been run through a language translator, and he posted the other day in straight German. That probably has a lot to do with his frustration, since language translators dont do a particularly good job of delivering...

It should be in the 700's. Its not on yet.

Now if only there were a way to record these things and play them back again later... ;)