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The receiver will freeze up then reset itself about every 20 min. I downloaded new software and it didnt change anything. When it freezes it will not respond to any buttons, power included. Is there anything I can do?

native off made zero difference how do i know which HDMI have? a previous generation cable wouldnt support 480?

no, operates fine with component and s-video

We have the standard HD receiver and the HDMI output works fine on HD channels but if we switch to a standard channel I donot have picture or audio, black screen. Is this normal?

Directv called me, shocking, and said I needed a 200-2150 splitter. Went to best buy and they had a 4-2150 diplexer.....yup that doesnt work either THANKS AGAIN DIRECTV:mad:

uhhh yeah, thats how it is supposed to work

damn right I do!!

does this sound like what you had? all connected physically, i check my router and it shows up but it says not connected? did you have that for a few days?

Mastek missed 4 appointments in a row for my HD upgrade but Directv only gives you a missed appt credit once....such BS

does it matter any that i had the same problem with the R15?

i removed the spiltter and connected the coax to tuner 1 but all i got was searching for signal on 2

ill have to get into my attic and look but i think i reember only 2 lines coming from my dish....i think my initial install was half assed my local contractor, mastek is aweful

if the directv unhelp guy was right and the problem lies within my router setting what can i check or change? i dont have a firewall enabled what should my host device IP be?

did your receiver say it was conected to the internet?

sorry I mistyped it is 255.255.255.0

2, the HR21 and a standard HD box

directv installed that spliter

im sorry i dont know what a 5 LNB is but i have an HD dish and that splitter was there before the HD dish

IP 192.168.X.XX Subnet mask 255.25.2XX.X Default Gateway 192.168.X.X DNS 192.168.X.X NETWORK connected INTERNET not connected (22)

I have the HR21 hooked up properly but I get an error 22. Everything looks ok when going through the connection process except for the internet connection. I called technical help and they were no help, their answer "must be a setting with your router" but i can unplug (ethernet) the hr21...

What the installer set up is a single coax wire coming out of the wall and going to the pictured splitter and the 2 wires going to each receiver of the dvr

im not at home but im pretty sure it is a 900-2150 mhz splitter

If a splitter cant be used why would the D* installer use one initially?

what splitter did they install? what does the label on it say?

When my system was installed one of m,y original receivers was an R15 dvr. I would ocasionaly get a searching for signal on 2 message, I called and they said I must have had a bad wire from the splitter so i swapped it and it was now searching on 1. I replaced that wire and it worked for a while...