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I also just called and got 10 credit for 6 months, plus superfan at no charge. I tried to push for a $20.00 credit, and she said the computer was not allowing it. I mentioned other ("friends") who received 20.00 and she still said she was not able to do so. She then told me that she could add...

On my HD Tivo, I had dual tuners, and the remote had a way to easily toggle between both tuners. I was able to pause on 1 tuner, while watching the other -- and then switch back. It was great for watching football games on my Sunday Ticket. I don't see how to do this on the HR23. I must...

I just tried to do so wirelessly, and it looks like I need to buy a wireless component to connect into the ethernet port in order to receive my wireless signal. Do I have that right? Pretty arcane considering the most basic gaming systems these days all have wireless capability built in.

As I see it then, by switching me to the HR23, they are essentially forcing me to pay an extra 10.00 per month that I didn't have to pay before. Am I getting this right? If so, then what purpose does the OTA serve?

Admittedly, I am a novice who needs some clarification. I just swapped out my HD Tivo for an HR23. With the HD Tivo, I did not subscribe to HD Programming at all. The only HD content I obtained was through my OTA. This worked great as I was able to get ABC, CBS, NBC and FOX in HD, at no...

Thanks everyone. Installer left and I now have the HR23. He moved my Tivo 250 DVR up to another room and ran an extra line that was necessary at no charge. I will contact DirecTV for the AM21. A little frustrating since I discussed this with my rep when I first called for Free Swap...

The only thing that shows up when I view that page is an Internet Connection Kit. No AM21 Module

I just went to the DTV website and could not find where to order the AM 21. Is it a component listed at their site.

thanks. I'm getting a free upgrade, and I want the same service that had. OTA HD comng in to my HD Tivo. Sounds like have him install the HR23 now, and call DTV and fight over the AM21

I have installer on site. I get my HD OTA and he is telling me that I can't connect my HD DVR to OTA antenna. Is this true. I mentioned AM21 and he has never heard of it. Any help

I'm always up for a little negotiation :up. Seeing that I need an AM21 if I get the HR21, is there is any drawback to going with this option. Or, should I simply try to get an HR20 and avoid the hassle (if they are still available).

Other than getting a updated HD-DVR, has anyone been able to obtain any addiitonal add-ons, when taking D up on their "offer" to upgrade at no charge, i.e., HD programming, premium channels, etc. . . ?

Thanks for the clarification. Very helpful. I assume that when I contact Directv, I simply let them know what I need. Of course, I imagine I will need to argue to get the AM21 at no charge.

If my tv already has a tuner, then why would I need the AM21 tuner to obtain OTA

I currently have a Tivo HD10-250 and received a notice from Directv that they will replace my unit at no cost. My tv has a built in ATSC Tuner, and I currently obtain my HD content OTA with an outdoor antenna. I understand that the HR21 does not have a built-in OTA tuner, but does that...

Would I degrade the OTA signal if I split it in the manner suggested?

ok, but is there a way to split between OTA and satellite channels?

I have an HD Tivo and an OTA. For some reason, I can't get my PIP to work. I can split the screen, but when I switch channels it switches both sides. I can use PIP when my dvd or vcr is working. I just can't get it to work with satellite. Am I doing something wrong here.

I have a 10-250, along with an OTA. I am having a hard time connecting my DVD recorder/VCR. I can't get any satellite channels through my VCR/DVD, and I can't record movies from the satellite receiver to my dvd burner. How do I do this? The back panel of the 10-250 has 2 satelitte...

So far . . . limited success I decided to try my hand, and called. Spoke with female CSR, was very polite, and needed to resolve some other billing issues. Before we hung up, I asked about HD Tivo, and she said that after looking at my account, I don't qualify. I only qualify for Standard...

I have a few questions: I see my account has already been charged the first month installment of ST (I must have it set for auto renewal -- much to my surprise). Can I still take advantage of the free HD Tivo offer, or will I now be shot down. Also, what is the going rate for ST for...

My HR10-250 remote suddenly stopped working, and after troubleshooting with Directv customer support, they concluded that I need a new remote. Apparently, the DVR dropped the code, and the feature in the remote that is supposed to allow me to reset the code is not working. Directv told me...

I currently use an OTA to get CBS, NBC, ABC and FOX in HD. Lately, I have been getting a lot of frozen pixels on my recordings to my HD-DVR (tivo). Can I now get the network channels in HD from direct tv (instead of OTA). I live in Dallas. Thanks.

Does anyone know if the DVR has extra inputs that allow me to connect a second receiver to the unit so that I could pump music/tv outdoors. Thanks

Do you happen to have a phone number or the name of the department i need to speak with. How long does this process take