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Bear with me here. When I do a test on say 110, it is in the green and otay on the bottom. When I switch to 119, it goes in the red and says there is no signal. When I try and do a test it never comes up to the 1-38 numeric test. It just sits there and I have to pwr the rec down and back up. I...

I just had an 811 installed monday. The remote does not work and the receiver will not pull in 119 and 110 at the same time. I can do one or the other but not the two at the same time time. After an hour on the phone with a tech, he determinded it was the rec. Have you ever heard of this???