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Please send me a PM with your phone number and 4 digit PIN to better assist.

Sounds good! Have a great rest of your day!

Got'cha. Thanks! It seems like the Hopper needs to replaced; however, we would need to wait for the appointment to be certain.

We may need to continue to troubleshooting as the technician would not be able to replace equipment if they are not able to duplicate the issue. Have you checked to see if the same issue occurs when using another device through a different Input such as DVD player or a game console?

You may try to do so for the time being until the appointment you have scheduled for Saturday.

Have you tried to use Component connections to see if the same issue occurs, if possible?

What is your software version on the Hopper 3? To find such, you may click on the Home button three times using your DISH remote.

The Joey is not built with the same hardware that is required for proper connectivity as the Hopper.

Since the Hopper is directly connected to the satellite and the Joey is connected to the Hopper, switching the receivers would result in the signal loss. We can send a technician relocate the receivers. Please send me a PM with your phone number and 4 digit PIN to better assist.

My apology; however, I have not receive any direct communications from you but I am here to help. Please let me know if you have any questions or concerns.

The offer that you see on www.dish.com is generally for new customers only. In addition, this offer only consist of the Flex Pack programming and does not include any add on packages, equipment and services fees. The $39.99 promotion is for the Flex Pack with one free Add On and with eAutopay...

Please send me a PM with your phone number and 4 digit PIN for further assistance.

Our agreements with broadcasters sometimes require us to blackout sporting events. These blackout rules are controlled by the leagues, sports associations, and networks that purchase the rights to the broadcasts. It will also depend on your regional and what is considered to be regional sports...

The issue has been resolved. Thanks for your patience!

There has not been any issues with the new UI that we are currently aware of.

There have been several reports stating the DVR issue and our Engineering department is actively working on it for a fix as soon as possible. We can try to force the new UI as it is a different software to see if the same issue occurs.

The EHD must be between 50 GB and 2 TB in size. It needs to have its own power supply, support USB 2.0, and have only a single hard disk drive - flash memory is not compatible.

The LOGO channel is only available in the America's Top 250 and America's Everything Pack.

Send me a PM with your phone number and 4 digit PIN to better assist.

Starz Encore is being offered for Free Preview from 03/03 to 03/06. Starz was offered from 02/24 to 02/27. https://www.mydish.com/perks/free-preview

If you have not had DISH services in the room that you are placing the new equipment in prior, then a technician is required for installation. There is an additional monthly receiver fee based on the receiver itself. The 2 year rate is promotional for the package so when adding another...

Please send me a PM with your phone number and 4 digit PIN. I'd like to check which arc you are located on.

As of 02/01/2017, NBC Sports Network channel was added to the America's Top 120 and above packages.

Please send me a PM with the Receiver CA ID number.

1. We do have Wireless Joey with the Hopper. 2. You may need a new satellite dish depending on the satellite dish that you have now. There is a separate installation from the Hoppers to the VIP receivers. 3. There is not necessary a pros and cons list for buying the receiver outright. It is...