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Who care if the server outputs 4K. I'm happy I have live and VOD 4K content period Sent from my iPhone using SatelliteGuys mobile app

I have had zero big issues with my 4K upgrade. The only hiccup I've encountered is the known audio drop bug with the C61K client. Sent from my iPhone using SatelliteGuys mobile app

So you just hook the coax into the TV set and RVU will work? I'll have to try that. Audio dropout bug on the C61K can get annoying. Sent from my iPhone using SatelliteGuys mobile app

Picture quality, nfl, and price Sent from my iPhone using SatelliteGuys mobile app

I switched from dish a month ago to directv. Honestly I liked the features of the hopper system, but I was just sick of the crappy picture quality. Arguing that PQ isn't worth paying more for doesn't make sense to me, although I'm paying less now than I was with dish. I would happily pay a...

You're setup correctly. The Genie dvr itself doesn't output 4K, it only passes it to the 4K genie mini. Sent from my iPhone using SatelliteGuys mobile app

Correct. This issue is only present on my 4K genie mini. There are a few settings that reset themselves after going into stand by mode or after I turn the box off. Native mode(which I leave off anyway), tv resolutions(I always uncheck 720p and it rechecks itself after a reboot) and the sound...

This setting on my mini genie keeps resetting itself back to "gray" each time I back out of the screen. I changed it to black because on gray it shows a gray screen in th delay between changing channels or opening a menu/guide. As black it's not as distracting, but each time the box is turned...

Okay I understand. It records it and then only records whatever is newer than that first episode. Thanks! Sent from my iPhone using SatelliteGuys mobile app

Yes. Should I just delete them and wait a few days? Sent from my iPhone using SatelliteGuys mobile app

So after my install yesterday it was time to setup my timers to record my shows. I just used smart search to find each show, selected record series, selected "first run" etc. The issue is the dvr is recording every episode of the show across all of the channels of HBO, SHOWTIME etc. if they are...

Install update: Technician showed up on time. I had already removed the dish network dish and wiring and boxes. He installed his pole and the directv dish. Installed my HR54, 4K mini geni, and regular mini geni. Everything updated without issue. He was a true professional and I couldn't be...

Yeah I understand. I told them I wasn't mad or anything, just frustrated and wanted to get this straightened out while I had the chance. I'm actually pretty happy now. Got the receivers straightened out, I have the ultimate plan with 24 month price lock and the $200 Visa card I'll use to offset...

Whew! Finally got a chat support person to fix the order. I'm now seeing "DirecTV 4K Genie Mini" and also "4K service" under my order. Shouldn't have been this hard to get it fixed but I'm excited for my appointment Tuesday. Sent from my iPhone using SatelliteGuys mobile app

Been on the phone all morning, then went to chat support. Phone support don't understand the issue, and chat support understands but can't fix the issue. Great experience so far, especially when I explicitly specified when I setup my order that I had a 4K tv. Sent from my iPhone using...

So on my order confirmation it shows this. I'm needing one of the C61K genie minis for my 4K tv. Doesn't this summary indicate two regular genie minis? Customer support doesn't seem to understand my concern of wanting to make sure I get the correct genie mini for 4K. If I am set up to get two...

Okay cool. How's the performance of the 4K mini? How does the installer decide to use the 4K mini or RVU? Sent from my iPhone using SatelliteGuys mobile app

So I'm dumping dish and moving to directv. I have 1 4K tv that's directv 4K ready(un50ku6300) and two other non 4K tvs. What setup should I expect the installer to use? Based on what I've read the HR54 can't output 4K via hdmi, so I will be using the C61k on the 4K tv? Sent from my iPhone...

As a new 4K tv owner, I wish Dish's VOD movie rentals would include 4K versions of current new movies. I do appreciate they have any 4K content, but it would be great if we could have current content. Sent from my iPhone using SatelliteGuys mobile app

Cleveland. Just east of Chattanooga. Sent from my iPhone using SatelliteGuys mobile app

So I had some bad storms come through my area earlier today. One minute I'm watching a Denzel Washington marathon on Encore, I see a bright flash, and next I know my tvs are going wild flickering on and off and everything is dead. The strike was very close to the house It killed most of my...

I believe you would be happy with the hopper 3 system. It's blazing fast, and has a ton of capabilities. Sent from my iPhone using SatelliteGuys mobile app

Maybe it's because of my wireless connection. I've thought about doing Ethernet to the hopper but it would require some wiring work. Sent from my iPhone using SatelliteGuys mobile app

As do I, but it's not top quality video when it first starts playing. There's always about 30 seconds of 480p video quality. Sent from my iPhone using SatelliteGuys mobile app

I had the X1 system before I had to move now I have dish and the hopper 3 and 4K Joey. The only thing Comcast has better is the way on demand works. Dish's on demand streams the video over the Internet which takes a few minutes to buffer up to top video quality, since Comcast uses their cable...