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Yup, got TWO hr20's plus install free. Been with D* since 1998.

I started this thread and I am wishing it would end. D* could have avoided gripes such as these if they would have provided a way to fall back to the 3.1f version. Meantime: I upgraded to the HR20 and, thus far, love it.

Surely this will stir up a lot of comment: After getting a FREE upgrade to the HR-20 (with free install of slimline dish) and downloading the 10b software update to it, I stand corrected on labeling it a "P.O.S". It is a fine receiver (still has a few problems) but it gives a beautiful...

I started this thread and it seems to have degenerated into personal attacks on people expressing their opinions. I suggest the moderator terminate this thread.

less unhappy now Well, after unloading on D* about how unhappy I was with them messing up my 2 hr10-250's with the 6.3a software, they placated me by offering me a free upgrade to the hr20 (no upfront fees), just a 3 month extension of my remaining commitment. Granted, the hr20 has its...

Home shopping in HD? BTW, even tho all D* HD receivers also support SD, I wonder if D* will use up the bandwidth by providing QVC in HD?

YOU HAVE ME CONFUSED WITH SOMEONE ELSE! I have never sued D*. Yes, I have bitched a lot and as a result have received over $2000 in equipment and service upgrades mostly FREE over the last 8 years (paid $99.00 for my first install and $140.00 for an MLB season but got my 2nd (free) HR10-250 for...

I spoke to a D* CSR this morning who said they were told on Nov 21 that new software would be available "soon". She could not say what "soon" meant. As for replacing my protection plan, D* will replace my receivers "with whatever is available at the time", BUT I get another 1 year commitment...

The HR10-250 was not new and worked fine until the 6.3 upgrade.

Bet your sweet ass I am!

Tonight's House episode had so many long audio dropouts that I could barely keep up with the plot. I am beginning to get paranoid and wonder if this may be D*'s way of making us dissatisfied with our HR10-250's and encouraging us to go to the new piece of sh*t HR20-700 that doesn't work either...

Thanks for the reply. Another reason to go to the HR20 (when they get the bugs out and get a smaller or lighter dish).

Vonage claims the problems with the hr10-250 calling over VOIP is due to the poor quality modems in the hr10-250. This statement seems to be supported by the hackers using external modems successfully. Does the hr20 dvr have the same problems with VOIP? A better quality modem?

When they first started the paperless bill thing, I went to the web site and UN-checked it. But, it looks as though when thay redid the web site tha option was rechecked AND the option to uncheck it was taken off the web site. After two months with no bill, either paper or not, I called and had...

Because everytime I have called to cancel it, D* gave me some freebee to keep it, just like the present $10.00/month credit to keep it for another year. Do you have nothing better to do than research everyone's message history? That's pathetic! And apparently you don't read so good. I never...

I just called D* back and challenged the CSR to point the 1 year HD package commitment out in their lease agreement. We read thru the entire agreement and there was NOTHING that specifially said you had to keep the HD package for a year. You must carry a basic package yes, but not the HD...

I called today to cancel the HD option on D* because it is a pure waste of money. I was told I would have to return my leased HR10-250 that I just paid $149 upfront a month ago for since I was not going to have the HD option and would not subscribe to the new 5llnb crap with HD. I was NEVER...

1-800-739-4388 will get you the Idaho CSR's, who are the most helpful. They will probably get you to service the fastest.

I think you nd mapr1 missed something: I was NOT entitled to the extra $100.00 rebate. 'Nuff said about this.

I don't understand how you can say the money does not come out of their pocket? If I don't have to pay them for my service, that is money out of their pocket. Also, why knock something D* gave out unexpectedly? I was not due an additional rebate amount so I look at this a a gift. No strings...

Another happy experience! I called about a HD DVR rebate letter I got today but found out that since I received my HR10-250 jn August that was too early to qualify for the $200.00 rebate for the receiver and for activating the HD package. Since I had already received $100.00 credit for the...

Must have been a weekend thing. I called back today and got great support.

I am hoping it was just a weekend thing. I have received great help from Harmony before, also. I wish they would update their help database. Most links take you to a non-existant server (old pre-logitech Harmony sites probably).

Well, Harmony Tech Support just went to sh.. , at least on Sunday. I called three times and each time I got someone who 1) I could hardly understand, and 2) couldn't understand me! How in hell do companies hope to survive byoutsourcing to soemone you can't communicate with?

An update: my Columbus ABC problem turned out to be a bad receiver. All is well after installing a new one.