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I called customer retention to see if I could get a free dvr upgrade. The CSR was very nice. He said that I could upgrade for half off $50 instead of $99. I politely passed and asked if he could offer me anything else. He then offered to give me a $10 per month credit on my hbo...

I live in Malvern, AR which is in the Little Rock Ar locals area, and I had my dvr freeze up today when I was watching the Detroit pistons game. I could still here the audio but the picture was frozen. I could not change channels or turn the unit off. I did a manual reset and everything seems...

When I did installs for E* we did not charge extra for going into an attic or crawling through a crawl space. I worked for a local retailer and our customers would not pay extra for that. If an installer tried to charge me for that I would cancel the install and call another retailer. There...

I will be buying my first home next month so for the first time I will be able to put a satellite dish up and I am going to get directv because of NFL Sunday Ticket. (GO LIONS) I set up an install with a local retailer but my problem is that they only the new dvr's (r 15)that are not TIVO. I...

What needs to be done to ground the dish properly. I live in a second floor apartment and I would prefer for the dish to be mounted to the rail. Does a ground have to be put into the ground?

The apartment is pre-wired for cable and I believe that I can use the cable wiring in the apartment for the second tv. A local install company that I called said that they had done installs in my apartment complex and as long as the cable company disconnects there connection it shouldn't be a...

just to clarify. Its going to be a dish 500 install. Thank God in Hot Springs they don't have to put up those huge Super Dishes to get locals. I'n not sure if I need a tripod or not. The guy below me has DTV and his is mounted to the deck facing/fence. I'm hoping I can mount it to the...

How hard is it to mount the dish on the front of the patio. Its a metal fence.

I just moved into an apartment that has a clear view of the southern sky. Satellite dishes are allowed as long as no holes are drilled to get the wires in. Are there kits to install the dish on the facing of the deck. Also I have to figure out some way to get the wires in with out drilling...