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In my case there is nothing that can be done. The simple problem was that a Dish csr offered me a price that they will not honor. Talked to Stephanie at retention and was told that Dish would rather void our contract and go are separate ways than give us the price the csr told us. She said quote...

I want clarify as the op on the other post that I do not know this person. I really think what happens is that some of the csr's are under pressure to sell and will tell us anything to get a sale. I would have to wonder how often this happens and goes unreported because most do not know of this...

This is the last post I am going to make about this. This really did happen! It is frustrating! I will never post on here again because I am offended that people are thinking I am lying about this. Everyone have a Merry Christmas and a Happy New Year!

Stephanie in retention say it would be better to void our contract and wave the cancellation fee.

We are not lying about this. I wish you could hear the calls. I had no beef with Dish. This reminds me of the Twilight Zone.

The wife and I have decided to get a Tivo and OTA antenna. Less drama.

There was no communication breakdown. This sales person lied. My wife spent an hour on the phone and kept verifying what we were supposed to get. If you could hear the call you would hear her telling us these things. My wife even called back the next day and another rep verified our order. My...

I appreciate everyones input. Contacted Matt through email and unfortunately nothing can be worked out. I was impressed with Dish's equipment and programming. Unfortunately the sales and customer service is lacking. I guess we were naive in believing the sales reps price. How the standards of...

After the installer left we had to leave til later that night. We then realized we had no locals. My wife called the rep and was told it would be an additional $5 a month. He said he would waive the fee. My wife talks to them I am disabled. The Blockbuster movie pass we were told all new release...

It was through Dish themselves. I have already sent back my equipment to Direct. The only alternative here is Comcast and there is no way I would go back to that.

I switched Sunday from Directv to Dish. Worst mistake I have ever made. The first problem I ordered 2 722's and they had on their work order 1 722 and 1 222. They said if I wanted 2 722's it would cost $100. That would have been fine if they told me that in the first place. We finally agreed on...

Thanks for the advice.

Hi, I have been a Directv customer for 3 years and started to have some issues with them so I am switching to Dish. I have 2 HDTV's and 2 SD TV's. Is there anything that I should know before they install. Is there anything I should ask for before installation. I have an appointment scheduled for...

I have Insight cable and found it is much easier to have all tv's hooked up because they do not need a box. Dish charges you for every box and also a premium to run the dvr function. I bought a 921 dvr box for $500 and is now not any good to view mpeg 4. I was told to pay $200 and give my $500...

Before you make the switch make sure you check out everything. With Dish they charge you for everything. My bill was supposed to be around $90.00 a month and ended up being $130.00 because of additional boxes and dvr charges. Went back to cable in February and told dish to send me boxes for...