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We had a tech come out last Saturday for the same reason as yours. I think I need a new reboot button! The tech, within 20 secs saw it was a software issue. Also we had a bad dish. Ours was out of kilter or warped. He couldn't get it aligned so he installed a new one. Jeff

I can't remember now what the software version was, but now it's 5F? Not sure he put it on National. He said they were having a problem with the Genie in the Phoenix market ( I live 2 hrs. north) and the Denver markets due to the old software version. Also he had to replace my dish. He looked at...

So the tech came out and within 20 secs. noticed that the software was incorrect. He says that this was causing most of the problems. Also he did a whole system check and noticed that the 103 satellite was very low signal wise which he says could be causing the freezing problem. He is still here...

Tech will be here in about 10 mins. The Genie we have is far worse than the 24 we had before. Lip sync issues etc. If I reset this thing one more time....

Tech guy is coming on Wed. to test the receiver. We soft booted, hard booted and came up short of just booting the receiver out the door! :) We hooked up the 24 receiver (unplugged the Genie cable and all) and none of the issues that the Genie is having happened on the 24. Jeff

I just did a hard reboot. We still have the 24 hooked up (to another input) and we are doing a test with that to see if it duplicates the Genie. So far it has not. When the wifes done we will hook the Genie back up and see what happens. The Genie has done this since day one. Just wanted to ask...

Is anyone out there having issues with their Genie? In particular when we pause a recording and then resume it gets pixelized and freezes on the picture and the sound does not come on for appox. 8 secs. The picture quality seems to be degraded and colors not as sharp. Any info would be...

Welcome to DTV! As a former Dish user, I'm more than happy to have left Dish. Yeah, I don't have the WFN, biggest waste of channel space next to 3D imho. Enjoy!! Jeff

AMC used to be commercial free way back when. Had them on C-Band. As for HD on TV vs Blu Ray?? Not even in the same galaxy. PQ on Blu Ray will blow away any HD on TV. Depending of course on the transfer of the film to Blu Ray! Jeff

Make sure your installer sets up your remote for RF and not IR if you want it that way. Wasted a lot of time on the phone with "john and suzie in India" who told me I had to pay to get an RF remote and me not knowing I had one the whole time argued with them...way to long on the phone. Jeff

Directs HD blows away E's. Just my 2 cents. E's looks way to compressed. Jeff

TCM and AMC in HD would be nice. Had them with E and it was a plus for sure. The Encore movie channels would be nice to. HBO, when I had C-Band had, 15yrs ago 20 channels. To many. Jeff

The Reelz channel should be renamed "The Slasher Channel"! I attempted to watch a movie (can't remember which one now) and they slashed so much from the movie and had so many commercials that I don't even bother with this channel anymore. And the pic quality is horrible! Jeff

There should be no difference in picture quality via HDMI or component, nor color issues either. Try the Smithsonian Channel to test the picture. Jeff

TCM wouldn't be HD. sort of, nor AMC. But the widescreen verions of movies would be so much better to watch! Jeff

UHF was the word I was looking for. Can the remote be programmed to do UHF? Jeff

Been with D now since December 1st and we are loving it. The channel numbers will take time getting used to. My only complaint is and I've forgotten the wording, the remote for E didn't have to be pointed at the receiver, Ds has to be. And sometimes it's a little slow bringing the program guide...

I have an optical cable running from the HDDVR to my home theater receiver for dolby digital. The HDMI runs from the Direct HDDVR to the TV (I have a non HDMI receiver..for now!) this setup allows me to listen to the tv sound through the HDMI connection without having the receiver on. Jeff

Ok, I messed up...it's 7mbs, hey I've played Santa for the past 2 weeks and working very late! I'm beat! The thing is (and I told the supervisor this) D is speaking with a forked tongue, one person says one thing another disputes it and says another. A CSA told us that Starz/Showtime is part of...

Now that explains it better than the web site! Anyway, the wording is what got us. And our internet speed in NOT 7mbs it's 7kbs! Thanks all for clarifying. Jeff

It's all hooked up and all ready to go. Internet speed Ice is 7mbs. But...the CSA who signed us up, and 3 different places on the Cinema Plus page state that their are 400 new movies PLUS up to 4,000 shows and movies available for NO EXTRA CHARGE. To me no extra charge means just that... There...

Just had D installed 12/1. On the web page and on the receiver menu they say "at no extra charge" we get 400 new releases PLUS up to 4,000 shows and movies. It turns out that is not the case. Is this deception or what am I missing here? Jeff

I hooked up my old Onkyo 747 receiver today and there were no audio dropouts via that receiver. Hooked the Integra back up and dropouts galore! I tested the usual suspect channels like Fox News HD and CNN HD and Palladia. So looks like a new receiver! Jeff

Thanks for the welcome! We are so far enjoying D. Going to BB to buy a router to take advantage of Direct Cinema! And yes, there is a difference in HD pic quality. Jeff

What seems to be the problem at least to me is that the big multi billion dollar companys forget that we the public are in a recession to! I wasn't asking for a lot, just help with the fact that I needed to lower my bill and upgrade my EQ. If they can offer a new customer a low price why not a...