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Another "me too". Two HR-21 units, both hard locked and requiring physical power disconnects to restore order. The upstairs one hung for quite some time after being plugged in -- usually I get the DTV logo almost immediately. I was about to do a second reset when the logo came up and started...

I'm glad I got the call too -- and I can't thank you guys enough for your behind the scenes work and assistance.

Well, I think I've exhausted my options here. I'm not overwhelmed with joy or anything, but I think I'm about as satisfied as I'm going to be. First, I received a new statement that shows the "overage" I paid was actually my next month's service. So, the only overage I had to pay (other...

I haven't heard back from anyone at DirecTV yet. Per rad's suggestion, I've e-mailed Ellen Filipiak. I'll post here whatever resolution I come up with!

I do agree with you, and I do see their side of things. That being said, before they would give me service, they took every bit of information from me and did a full credit check. They got $300-ish from me for equipment leasing -- why would I charge back an $80 charge but not the $300...

Make sure to read my "I'm Livid..." thread active in the main DirecTV forum for another horror story. It saddens me that this seems to be the "norm" in customer service these days. Customers are treated like pieces of sh*t pretty much across the board these days. One of the downfalls of...

Old account was canceled in good standing and paid in full. No negative balance or history, and my address was different back then. This was like 7-8 years ago so they considered me a new customer. My account # starts with 0021. I"m pretty certain it's a new acct # and not tied in with my...

The online site says it's a Visa, and the last 4 digits don't match any cards I have in posession. All of my cards are and have been with National City -- I called their card services number, and they informed me that I would have had to have signed an affidavit to do a chargeback, and that...

I never got the "in 24-48 hours" callback from a manager that DirecTV promised. My guess is some low level manager saw that I paid via moneygram and moved on to the next person in the pile, which is crap because after my service was restored I explained that I was still expecting a callback and...

I'm going to give them a chance to make it right when the "manager" calls me back. If not, I'm going to find out what the BBB can do. I've been on both sides of a BBB mediation and they seem to be very fair about ensuring both sides reach a resolution. I'd be satisfied if they refunded...

Well, my service is back on. The only way I could get through to anyone is via the toll free number they set aside for us "deadbeats" I guess... The next girl I talked to said I could pay over the phone via check. So, I grab my checkbook.... Then she tells me "uups, no, since we have no...

Well, I just switched from Dish to Direct a month ago. I hadn't regretted my decision until now... I could see the same situation with Dish though -- if they were presented with a chargeback they'd do the same thing. I just can't figure out why there was a chargeback, and how DirecTV ended...

Tried both numbers -- both do the same thing, they say "For assistance with your account, call 1-877-837-1603" which is the number I called last night.

This gets even more fun!! I called their 1-800-DIRECTV, and was immediately told I would need to call another number -- the number given was the one I called last night. I can't even speak to retention, and I know that the other number will just send me to Western Union. This is really...

I'm afraid that's going to happen to me! Unfortunately I did not issue a chargeback at all, nor would I -- I know better! I don't think this is fraud -- my service is in fact turned off, and I get a message on the screen saying that there is a "receiver authorization problem" -- the...

Wow, I've never, ever had anything like this happen! I got a call from DirecTV today. I've been a customer for about a month and I assumed it was a courtesy call. I called the number they gave me on the way home, and after waiting on hold the operator launched into this speech about how...

Didn't mean to start anything here. :) I'll call D* and have them come out to re-align. I'm still within my 90 days and I also said I'd take the protection plan once it's up. I'm sure I'll need them out again at some point. And you're right about cable - I had more problems with Cox...

DirecTV customer for about a month now. I seem to have a raid fade problem. When it rains "moderately" out (light yellow on weather radar), my HD channels on 103c become choppy/pixelated or drop out completely. On signal strenth, I get 60s or 70s on most satellites but all zeroes on 103c...

Jeez, you just switched and already wanting more? :P Since switching I'm actually pretty content with my selection. All of my "favorite" shows are now viewable in HD. The only program I watch regularly that I'd like to see in HD is The Daily Show, so Comedy Central HD would be nice to...

Hi Darren, You've been sweating for a few days now. As I've said in your other threads -- don't worry, you'll be fine. I had zero buyers remorse afterwords. Everything with D* just seems a bit more "professional" to me... From the installer, to the customer service, to the operation of...

Hard modded by the original owner. If I get the HR-21 working as well as the xbox does I'll let you know.

Too little, too late for this convert. I'm glad to see them on track though - I was worried! E* has a lot of catching up to do but they'll get there. It's a game of leapfrog and always will be.

As one of many converts over here - I assure you, I'll be fine. I have ZERO buyers remorse and the HR-21 is a pretty slick device so far. I actually prefer it! When you see BSG in HD next Friday you'll know you made a good decision! (Assuming you're a BSG fan of course!) For me, it was...

FWIW, I had Mojo on cable and NEVER watched it. I don't miss it in the least. What little programming they had wasn't all that impressive. Just my $0.02

Welcome to this side of the forums! :)