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My friend did a referral for me on line three months ago and we didn't get anything. Customer service said if you don't call then you can't get it. So make sure you call the number.

Thanks for all responses. I'll probably call tomorrow.

I have hr 24/500 dvr- h24/700 hd-sd model d12. I never turn off. Unit is saying now it can't access card,which is same thing it did before i changed cards.

My setup is h24/500

I switched to direct about two months ago. When i turn on tv,sometimes it works fine,and sometimes i get a blank white screen or the direct logo. I called and explained problem and got a new card,but still have same problem. Before i call again,anything suggestions on fixing problem. HD non dvr...