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NONE OF THE ABOVE. FIRE YOUR ACCOUNTING DEPARTMENT. I left VOOM because of the incredible difficulties with the accounting departement. For example, they still owe $58.11. Their most recent communique says: Response (William M.) - 02/12/2005 04:08 AM Thank you for choosing VOOM -...

Well there is one born everyday.

VOOM still owes me $58.16 regardless whether anyone would consider this fact of an informative nature, suitable for customer comment in this forum. Users need to be INFORMED about VOOMs customer service or lack of it, how they cut us off when they think we do not pay, but don't bother to pay us...

I thought the whole point of these forums was to bellyache or bless this or that.

Oh I forgot to mention, I can record, archive to tape, and computer off of my HD300 with my 169time. Can't do that with VOOM and probably will never be able to. But this wasn't my main reason to leave, just a very important reason to keep D* instead. Replays of the superbowl will be most...

I know! You might as well say nah-nah nah-nah nah nah. I do get 15 HD channels on D* (CBSHD E&W, NBCHD E&W, FOXHD E&W, ABCHD E&W, SHOWHD, HBOHD, ESPNHD, DISCHD, HDNET, HDNETMOV, & UHD and didn't include PPV) But I do miss RAVE and my wife missies UltraHD and my kid missies Anamania. But I...

I am happy to say that my account now indicates that VOOM owes me $58.16. They finally disconnected me, got my box, and took off the $400 debit on my account for the rental box that I have been trying to have them come and get for 3 months after 7 failed disconnect no shows. I AM OUT...

I have been billed $400 for the box and have been trying to get them to de-install for 3 months. They have missed all five appointment and I have stayed home from work. You will be out of peace of mind and maybe $400 along with a big hassle.

Gawain, WRT your specific worries, these are not issuesu unless you cannot see the satellite. The real things to worry about are covered elsewhere on this fourm.

Of course the Voom de-installer did not show up again yesterday, 5th attempt. Voom did not call this time and apologize. I called VOOM and got a very nice lady CSR. After a lengthy conversation, she said the record showed that the unit had been returned, and I owed nothing, and the $400...

And of course the de installer did not show up again today. 4th attemp. Voom called and apologized and said someone would come out next Wednesday and they have hired a new firm. However, when I went home today, lo and behold to my surprised, I received an invoice for $400 for the...

Actually, I have been trying to get mine disconnected since mid November when they turned me off because I would not give them a credit card. After my check cleared they turned be back on against my will and letters, and it has been on ever since. Three times the "de-installers" did not...

New information... First new history... First disconnect was supposed to occur on Tues. Nov. 16. The de-installer never showed up. I did call and mention Sean and his paper invoice. The VOOM CSR said that they would not be able to comment on another customer's file. I gave up and...

Sean, May I use your name when I speak with VOOM. They insist that unless you OWN the box, you may not pay by mail. They have NEVER sent me a paper bill. I have requested this over 10 times. May I use you as an example of someone who gets a paper bill to PROVE that they do it. If anyone...

I am disconnecting because of the huge cc hassle. If you want to rent your box, they will not accept checks or send you a paper bill, at least for me. All I can say is BEWARE because it is just not worth the huge hassle I have been through. Even after I say cancel, they continue to bill you...

more disconnect problems OK the latest chapter. Quick synopsis: VOOM would not let me pay by check. Insists on CC. I refuse CC because it took 4 months to get refund on charter box, and they billed original CC without authorization. AMEX reversed the charges, VOOM did not dispute. VOOM...

When you kill off the early adopters, you kill the product.

The realities of VOOM's billing department is so bad, that I have disconnected. I really liked the HD but the company is so incredibly hard to deal with that it has ruined much of my enthusiasm. I am sticking with D*, have their selection of HD, and am disgruntled with it. Hopefully the...

I stopped talking to my neighbors about V* with all the billing problems, one who has it is blaming me for turning him on to it. If you want to keep your friends, do not borrow or lend money to them, hire them in your business, or tell them about VOOM.

There is something very screwed up here. I have begged and pleaded with VOOM for a paper bill, yet.... They continue to insist that the ONLY form of payment that they will accept is a credit card. I have NEVER received a single piece of correspondence from VOOM via the mail. Numerous...

bump

I am in the process of trying to obtain a final invoice and a disconnect. A CSR said today that there would be no charge for a disconnect, after I specifically asked this question. However, they apparently will not disconnect until they receive the final payment. I am hoping that they do not...

I am sorry that I started this post. I liked VOOM the other day until they cut me off because I refuse to pay by credit card and insist on paying by check. As far as I am concerned at this point they can go out of business.

This is true. VOOM does not respond to chargebacks. However they do arbitrarily charge without authorization which is why I am now disconnecting. They will not agree to payment by check and insist on a credit card. This is far to dangerous considering all of the problems not only have I had...

I am not a free loader. I am more than happy to pay, given a simple invoice. I do not think this is asking for much, that is "Please send me the bill." I have never received a paper bill after numerous requests. But my little protest will probably just damage my credit. So most likely in...