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The front of the box on the bottom right will show model XG1-A, Pace is XG1-P.

That would be interesting seeing how finicky the X1 is to signal strength and bad wires. They pulled a new wire from the pole and the original was around 13 years old, I would think that is newer compared to most of their customers. I can't see them saving any truck rolls with this system.

A response to the OP and audio drop outs, it is a known issue with the Pace boxes, especially the Green Ring ones. It takes some complaining but once you get an Arris box the drop outs are gone and so is the lagginess. It took me 3 weeks to get it swapped but was worth it.

They are supposed to act professionally at all times. Since you called in you should receive an email with a survey to fill out, make sure you fill it out and grade it how you feel you were treated. I get one every time I call in, when you chat there is one at the end of the chat to fill out.

If you can't get it done through the regular call, the direct X1 support line is 877-896-8678. If you ever need it the executive team can be reached by emailing: comcast_cares@comcast.com When you email them contain as much information about the problem you can, and make sure to include ...

They need to roll a truck and check signal strength or replace the box.

I can see why they have such low ratings, not that any issue I have had hasn't been resolved, but their reps and techs don't have a clue what their hardware is like. I have called and had to inform them of their own services, that are posted on their forums by their own employees. I had a tech...

What was the verdict? Most of the codes claim some kind of signal issue and when they can't fix that they replace the box.

Did you try the skip, it should be 30 seconds even if it selected channel 30. OK is enter.

It was simple, I asked the installer the make and model of the box before he hooked it up and used the Harmony software, the boxes are listed. As for the skip button I had to use the remote to remote function and learn it, but it all was done in under 5 minutes. Saw the commercial for the...

I also agree with bruce, I have 3 other boxes plus the X1DVR and we can do on the remote boxes everything that can be done on the DVR as far as starting, stopping, deleting, undeleting, setting up and modifying any recording. What you cannot do is pause a live broadcast because they don't have...

@ Claude: I run my test at speedtest.net. Getting 128 now on an ethernet directly into the modem. On my laptop I get 84 wirelessly. As far as the modem goes, I saw the one I would need on Amazon for $190, so I emailed the Executive Team and explained that I have a contract that does not...

The reason they don't offer as many channels is they have it all OnDemand, that is their rationale. We used to feel the same way but having so many shows and movies available to us when we want OnDemand is nice, just takes getting used to. Like HBO, there are over 300 movies and 90 series with...

The internet was the Blast at 50 down but they just doubled it for free and running speed tests I get 120 down 20 up.

You can only tune in late if you want to watch the channel the DVR is on when you turn on the TV, the DVR is always on. There is no tune in late in late for a show that wasn't being buffered on any DVR, the channel has to be in the buffer, it can't go back in time. With X1 you can watch and...

We had the X1 installed on March 20th, first time for us and Comcast for TV. This time we are switching from FIOS and we really like it. PQ seems the same but the TV experience is way better. First off more tuners is nice, more OnDemand is really nice, the guide is better and we are saving...

Being reported on AVS and DSL Reports that Cinemax is being added to the Ultimate Package for no charge. It has been in the NY area's package for a while now, nice the rest of us are getting it also. I wouldn't pay for it, but we had it for a penny a year for over 3 years when I had Dish and...

I am really liking FIOS more than Dish now. Having such a large VOD library is nice, since we don't have any ethernet connections in the family room I never tried Dish's. I also notice that if I have the 2 tuners active I can watch something recorded and NOT wipe out a buffer on either tuner...

Coming from DirecTV and Dish respectively I am really liking the new software, doesn't seem so primitive. I notice when in the Guide if I hit the skip button the screen moves ahead 3 hours (it used to jump 24) and if I hit the Ffwd button it jumps 24 hours, liking the change, with Dish I could...

We are really surprised at how much we like FIOS. It was hard to leave Dish and the DVRs, but we are enjoying FIOS more, and liking it more and more every day. The On Demand feature is awesome, the picture is actually clearer, and now I can watch The Phillies and Flyers, in HD even. It has...

With Dish I had a 622 and 2 722s, The 250, Platinum and Showtime. With FIOS we have a Whole Home DVR, 3 other STBs, The Ultimate which includes Showtime, TMC and EPIX, and the greatest plus of all Comcast Sportsnet, MLB HD, and NFL Redzone. Internet 35/35 and Unlimited Phone with plenty of...

The price is what made us switch initially, our Dish bill went from $95 a few years back to $136 this year without any changes. We got the Triple Play Ultimate package for $133 (including taxes) for 12 months and then $20/mo. more for the next 12. So I get all 3 services for less than I was...

We are very happy that we switched too. We had DTV for 6 years, switched to Dish for another 6, yet find FIOS has the best picture of all of them. And the price difference is ridiculous. Wonder why we waited so long, between the DVR, On Demand and quality we don't miss the Sat DVRs at all.

It's been a few weeks now since the switch to FIOS and we really like it. Love the VOD that we didn't have and the DVR seems to handle what we need it to do, we have the 7232 box. The guide is ugly and not as polished as Dish's, but that will change when we get 1.9. The price difference was a...

It took the latest batch of Dish's price increases for me to start looking for other providers, and I have a FIOS install set for Friday. Had me a little uneasy, as we love the DVRs and I even have OTA antenna plugged in, but it is only TV and after reading threads like these those who switched...